Server 2022 Unable to install updates errors with 0x80073701

A

Ascendingfog

Member
Joined
Aug 24, 2023
Posts
17
Hello,

I have a Win 2022 Server I've been fighting with for the last few days that will not install the latest or any other CU since its last update in January 2023.

I've run though the normal things to try an fix the problem and now I'm all out of ideas.
  1. I've run a SFC Scan, everything comes back normal and finds no issues.
  2. Ive run DISM on Restore Health and that also shows no issues.
  3. Ive run the component scanner list on this site, also shows no issues.
I'm really hoping that you will be able to help me here its still driving me mad


Thanks a lot
 

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Sorry for the bump, its September update time now and this server is still creating me problems. If its looking like a lost course, I will rebuild the server.

Thanks alot
 
Hi,

Please upload all the recent CBS log files after attempting to update.

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
  • Attach the file CBS.zip to your next reply.
 
Hi,

Please provide a copy of your COMONENTS hive as well.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach new copy of the CBS logs.
 

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Good Morning,

I have run this as you suggested and attempted to update the server again, it did unfortunately error again when installing it.
I have attached the CBS and the SFCFix.txt.

Thanks again for you help
 

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Good morning too!,

A large number of RTM registry keys are missing, so here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach new copy of the CBS logs.
 

Attachments

Good Morning again,

I've run the next fix again. I do have to wounder how this server got into this state.
Unfortunately, it did error again when installing the updates. I have attached the CBS logs and the SFCFix.txt.

Thanks
 

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That's difficult to say, but this could be lack of free disk space, a memory related issue, system crash, power failure etc...

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach new copy of the CBS logs.
 

Attachments

We'll need to replace a lot of registry keys, so after this fix Windows Update will fail again. But then the CBS will show the next corrupted registry key.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Please upload a new copy of the COMPONENTS hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
I'll need to prepare a Server 2022 VM with some specific updates, so this can take some time.
 
Hi,

Open an elevated command prompt, run the following command and copy and paste the result in your next post.
Code: 
certutil -hashfile C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-t..seserver-deployment_31bf3856ad364e35_10.0.20348.681_none_f9d517cecfa52bf2.manifest SHA256

Please also run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 
Good Weekend, thank you for you help so far.
Here is the results of the these commands:
SHA256 hash of C:\Windows\WinSxS\Manifests\amd64_microsoft-windows-t..seserver-deployment_31bf3856ad364e35_10.0.20348.681_none_f9d517cecfa52bf2.manifest:
c9ffb5bcf6a900cb303f336a414b44f8fb0843793e5636c7632f932409a2cd30
CertUtil: -hashfile command completed successfully.

Deployment Image Servicing and Management tool
Version: 10.0.20348.681

Image Version: 10.0.20348.1487

[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Please find the CBS File attached.
 

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Have a good weekend too! Here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
650c22f99662d-6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

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