[SOLVED] Server 2019 Windows Update Issues - Error 0x800f0985

[Zonatis]

Hello everybody,

I have been having an issue for some time with VMs hosted on an ESXI. Indeed, when I try to perform a Windows update, I get the following error message: 2024-07 Cumulative Update for Windows Server 2019 for x64-based Systems (KB5040430) - Error 0x800f0985. All the VMs are identical and were cloned from the same source.

Step 1
Action: Run sfc /scannow
Result: Windows Resource Protection did not find any integrity violations

Step 2
Action: Dism /Online /Cleanup-Image /RestoreHealth
Result: 100% Error 0x800f0954 DISM failed. No operation was performed

Step 3
Action: Export CBS Folder
Result: Please see attached

I have tried everything and am now feeling desperate, so I am reaching out to the community for help.

Thanks in advance.

Regards,

 

[Zonatis]

Here is the missing file, sorry again.

Step 4
Action: Run Component Scanner
Result: Please see attached.

Regards,

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Zonatis]

Hello again,

Here is the result.

Windows PowerShell
Copyright (C) Microsoft Corporation. Tous droits réservés.

PS C:\windows\system32> DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image version: 10.0.17763.5696

[==========================100.0%==========================] The restore operation completed successfully.

You save me hours of works, i used the same patch for all my VMs Updates are now working.

Thank you so much !!!

 

[Maxstar]

Hi,

You're welcome. Glad I could help to resolve this issue...