Server 2019 - Windows update Error 0x80073712

kungsund · Feb 27, 2023

Hi!
I cant apply updates and get error 0x80073712. DISM run successfully after a chkdsk and sfc runs successfully But the error with windows update persists.
I would greatly appreciate your support in this matter as it is an RDS server and rebuilding it would take alot of time.

Maxstar · Mar 1, 2023

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

kungsund · Mar 1, 2023

Hi!
COMPONENTS.zip

Maxstar · Mar 1, 2023

Download

SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the server and attempt to update if it fails attach a new copy of the CBS log(s).

kungsund · Mar 1, 2023

Thanks for the script. It is still not working but i get error 0x800736b3 instead of 0x80073712 when i run windows update. I have attatched the CBS log and SFCfix.txt

Maxstar · Mar 1, 2023

Hi,

Please attempt to update again with Process Monitor running.

Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.

kungsund · Mar 1, 2023

Logfile.zip

Maxstar · Mar 1, 2023

Hi,

Please run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

kungsund · Mar 1, 2023

It runs without any problems but windows update still has error 0x800736b3. I have attached the CBS log from the DISM run.

Maxstar · Mar 1, 2023

Could you please post the previous CBS_persist<date_time>.log as well.

kungsund · Mar 1, 2023

I have attached all the CBS logs in the ZIP file.

Maxstar · Mar 2, 2023

Hi,

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.

Code:

dir /s /a %systemroot%\WinSxS\wow64_microsoft-windows-rasserver_31bf3856ad364e35_10.0.17763.1911_none_034af1306e2d5d4f > "%userprofile%\Desktop\Dirlist.txt"

kungsund · Mar 2, 2023

I have attached the Dirlist.

Maxstar · Mar 2, 2023

Export CBS (Component Based Servicing) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

kungsund · Mar 2, 2023

I have attached the reg hive.

Maxstar · Mar 2, 2023

Please export the key as *.hiv file instead of *.reg.

kungsund · Mar 2, 2023

Sorry. I have exported it as hive now.

Maxstar · Mar 2, 2023

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the server and attempt to update if it fails attach a new copy of the CBS log(s).

kungsund · Mar 2, 2023

Hi. It failed again. I have attached the CBS logs and SFCfix.txt.

Maxstar · Mar 2, 2023

Please attach a new copy of the Components and Components Based Servicing hive. And which update (KB number) fails?)

Upload your COMPONENTS hive

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export CBS (Component Based Servicing) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Server 2019 - Windows update Error 0x80073712

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Windows Update Moderator, Security Analyst

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Windows Update Moderator, Security Analyst

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Windows Update Moderator, Security Analyst

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Windows Update Moderator, Security Analyst

Active member

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Windows Update Moderator, Security Analyst

Active member

Attachments

Windows Update Moderator, Security Analyst

Active member

Attachments

Windows Update Moderator, Security Analyst

Active member

Attachments

Windows Update Moderator, Security Analyst

Active member

Attachments

Windows Update Moderator, Security Analyst

Attachments

Active member

Attachments

Windows Update Moderator, Security Analyst