[SOLVED] Server 2019 will not install Cumulative Updates

[cdpjm]

I have had Cumulative Updates failing for a couple months now on a majority of my 2019 servers. The updates install then upon reboot says there was a problem and it rolls back. I think it could be related to a driver but not sure. Any help would be appreciated.

 

[cdpjm]

Can anyone assist on this?

 

[Maxstar]

Hi and welcome to Sysnative,

Please follow the Windows Update Forum Posting Instructions and provide the requested files in your next post.

 

[cdpjm]

The CBS zip file says it is too large so here is a link to both files via Dropbox.

2019 Server Update Files

Thanks.

 

[Maxstar]

Hi,

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:4601060

• Let me know if it says it was successful or you get the message: The update KB4601060 is not installed on this computer.

 

[cdpjm]

It said it uninstalled. I cannot do a reboot now as the server is in use but I will restart tonight. What are next steps after reboot?

Thanks.

 

[Maxstar]

Hi,

Okay, please reboot the server over night and then try to update again. If it fails attach a new copy of the CBS logs.

 

[cdpjm]

It failed again

 

[Maxstar]

Hi,

Upload the setupapi.dev.log file

• Open Windows Explorer and browse to the C:\Windows\INF folder.
• Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file setupapi.dev.zip in your next reply.

 

[cdpjm]

Here you go.

 

[Maxstar]

Hi,

Download

SFCFix and save it to your desktop.

• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[cdpjm]

Here you go.

 

[Maxstar]

Thanks, please do the same to perform another FileScan with the attached script file.

 

[cdpjm]

Here you go.

 

[Maxstar]

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the System File Checker and post the result. If it fails attach a new copy of the CBS log.

SFC /Scannow

 

[cdpjm]

Here is the SFCFix.txt. Running the scan now and will post the results.

 

[cdpjm]

 

[cdpjm]

OK after all those steps rebooting and trying again it looks like it is updated. I am going to try it on the rest of the servers. I will keep you posted. Thanks so much!!

 

[Maxstar]

Hi,

You're welcome. Glad to hear the issues has been resolved. I will mark this thread as solved...
If you have issues with other servers start a new thread after following the Windows Update Forum Posting Instructions.