[SOLVED] Server 2019 Update Error 0x80070002

[flosch]

Hi,

I do have an update error since some time already - 0x80070002 -> I tried all the standard-suggestions. sfc, dism, remove softwaredistribution.... nothing worked.

attached a fresh cbs.log after an attempted install of 2023-02 update and an sfc /scannow as well as a Dism /Online /Cleanup-Image /RestoreHealth

Anyone able to help`?

thanks so much!

 

[Maxstar]

Hi and welcome to Sysnative,

Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[flosch]

Hi Maxstar,

thanks so much!
Please find attached the requested ZIP.

 

[Maxstar]

Hi,

The Component Based Servicing hive is damaged beyond repair. Do you have recent backups of the Software hive from this directory: C:\Windows\System32\Config.

 

[flosch]

Hi,

thanks - since this issue already persists more then a year (noone cared to invest), I doubt that any recent backup (no backup before december 22) will have a working one (just restored one, but regedit says it can't load it...)
Any chance we can use one from a comparable server (which is up to date, of course).

If not, I guess I have to setup the server from scratch - unfortunately.

 

[Maxstar]

That's unfortunate, the registry of an up-to-date server will differ too much with the one that is damaged. So basically only an in-place upgrade or clean install from scratch remains to resolve this issue.

 

[flosch]

Been worth a try. I will set up the server fresh.
Thanks anyway - really appreciate the time and effort

 

[Maxstar]

You're welcome. Unfortunately, we couldn't solve this problem for you.