[SOLVED] Server 2019 - Install error - 0x800f0982 - (KB5032196)

[nbrown]

Hello,
I have a server 2019 that will not apply this patch. I have run the below commands with no success on installing patches. Logs are attached.

sfc /scannow - no error
Dism /Online /Cleanup-Image /RestoreHealth - no errors

 

[Maxstar]

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[nbrown]

Thanks Maxstar,uploaded to wetransfer.com.
COMPONENTS.zip

 

[Maxstar]

Hi,

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update and post the result. If it fails attach a new copy of the CBS logs.

 

[nbrown]

Maxstar, that one did not work. Ran SFCFIX and the update failed. Attached CBS and SFC files.

 

[Maxstar]

We'll need to replace a number of registry keys and/or payload files to solve the issue so it could take some time to fix.

Here's the next fix.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update and post the result. If it fails attach a new copy of the CBS logs.

 

[nbrown]

Hello Maxstar it failed but with a different error this time 0x800705b4. Attached are the new CBS logs and SFCFix output.

 

[Maxstar]

Hi,

This error has to due with a time out issue, please post the Windows Update log for more information.

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[nbrown]

Logs attached

 

[Maxstar]

Please reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.

 

[nbrown]

Maxstar, just wanted to provide an update and let you know that the reboot worked and we are able to patch the server now. Thank you again for all of your help.

 

[Maxstar]

Hi,

You're welcome. Glad to hear you were able to successfully install the updates after a reboot...

Happy New Year!