Server 2019 DISM /Online /Cleanup-Image /RestoreHealth Error: 0x800f081f

manxx1 · Aug 24, 2020

I'm trying to solve an issue with not being able to install 2020-08 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB4565349) (previous months have been failing as well) - it always fails with 0x800f0922 and undoes the update.

I have done the following so far:

1. sfc /scannow - Windows Resource Protection found corrupt files but was unable to fix some of them.
2. Run SFCFix.exe tool - it crashed:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-08-24 15:46:19.237
Microsoft Windows Server 10 Build 17763 - amd64
Not using a script file.

SFCFix version 3.0.2.1 by niemiro has encountered an unhandled exception.
Currently storing 0 datablocks.
Finish time: 2020-08-24 15:50:25.850

3. DISM /Online /Cleanup-Image /StartComponentCleanup - The operation completed successfully.
4. DISM /Online /Cleanup-Image /AnalyzeComponentStore - The operation completed successfully.
5. DISM /Online /Cleanup-Image /RestoreHealth /Source:WIM:d:\install.wim:1 /LimitAccess - error 0x800f081f "The source files could not be found".

Not sure what else I can try ... I have attached CBS.ZIP.
Any help appreciated!

Mx

https://www.wintips.org/wp-content/uploads/2017/03/image-63.png

Sysnative Windows Update · Aug 24, 2020

Hello and welcome!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Afterwards, do the following:

Step#2 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

manxx1 · Aug 24, 2020

Thank you for a quick response!

Code:

PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-snippingtool-app_31bf3856ad364e35_10.0.17763.1_none_8a89ec14e1cc5fde\Snipping Tool.lnk

Successfully copied file C:\Users\gh0st\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-snippingtool-app_31bf3856ad364e35_10.0.17763.1_none_8a89ec14e1cc5fde\Snipping Tool.lnk to C:\Windows\WinSxS\amd64_microsoft-windows-snippingtool-app_31bf3856ad364e35_10.0.17763.1_none_8a89ec14e1cc5fde\Snipping Tool.lnk.

Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-snippingtool-app_31bf3856ad364e35_10.0.17763.1_none_8a89ec14e1cc5fde\Snipping Tool.lnk
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-snippingtool-app_31bf3856ad364e35_10.0.17763.1_none_8a89ec14e1cc5fde\Snipping Tool.lnk
PowerCopy:: directive completed successfully.

Successfully processed all directives.

Should I try to sfc /scannow again or install the 2020-08 Cumulative Update now?

Mx

Sysnative Windows Update · Aug 24, 2020

Yes, try SFC.

manxx1 · Aug 24, 2020

Code:

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

SFC looks good, Windows Update next?

Sysnative Windows Update · Aug 24, 2020

No, Is Hyper-V or IIS enabled?

manxx1 · Aug 24, 2020

No Hyper-V, but IIS is running.

Sysnative Windows Update · Aug 24, 2020

You will likely need to disable it temporarily for the update to complete.

manxx1 · Aug 24, 2020

So stop/manual "World Wide Web Publishing Service/W3SVC" and then do Windows Update, reboot, hopefully update installs and then re-enable IIS?

Sysnative Windows Update · Aug 24, 2020

Untick IIS on the list of features, wait for it to complete, reboot the Server and retry updates.

manxx1 · Aug 24, 2020

I can remove the IIS role, not a feature. I want to make sure I will not lose my current IIS configuration after doing this though...

Sysnative Windows Update · Aug 24, 2020

Yup, that's likely going to be required and that likely is going to mess with your config.

manxx1 · Aug 24, 2020

Tried to remove the IIS role and got this:

The request to add or remove feature on the specified server failed. Removal of one or more roles, role services, or features failed. Error: 0x8000ffff

Sysnative Windows Update · Aug 24, 2020

Please attach CBS.log and I will review in the morning.

manxx1 · Aug 24, 2020

Managed to uninstall IIS role by removing only few features at once. Rebooted the server, tried to install 2020-08 Cumulative Update for Windows Server 2019 (1809) for x64-based Systems (KB4565349), at 96% ..Undoing Changes ...again.

Sysnative Windows Update · Aug 25, 2020

Thank you for the logs.

I was correct, a feature is likely causing this mess:

Code:

    Completion status: 800106d9 [Error,Facility=(0001),Code=1753 (0x06d9)]

2020-08-24 21:47:02, Error      [0x01805b] CSI    0000043d (F) Failed execution of queue item Installer: Network Drivers ({a111f280-5923-47c0-9a68-d0bafb577901}) with HRESULT 800106d9 [Error,Facility=(0001),Code=1753 (0x06d9)].  Failure will be ignored: The failure was encountered during rollback; installer is reliable[gle=0x80004005]
2020-08-24 21:47:02, Info                  CBS    Could not get active session for current session file logging [HRESULT = 0x80004003 - E_POINTER]
2020-08-24 21:47:02, Info                  CBS    Could not get file name for current session file logging [HRESULT = 0x80004003 - E_POINTER]
2020-08-24 21:47:02, Info                  CBS    Added C:\Windows\Logs\CBS\CBS.log to WER report.
2020-08-24 21:47:02, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20200825014022.log to WER report.
2020-08-24 21:47:02, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20200825010637.log to WER report.
2020-08-24 21:47:02, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20200825001829.log to WER report.
2020-08-24 21:47:02, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20200824203049.log to WER report.
2020-08-24 21:47:02, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20200824170214.cab to WER report.
2020-08-24 21:47:02, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-08-24 21:47:02, Info                  CBS    Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2020-08-24 21:47:03, Info                  CSI    0000043e Begin executing advanced installer phase 38 index 203 (sequence 242)
    Old component: [l:183 ml:184]'Microsoft-Windows-TerminalServices-RemoteConnectionManager, Culture=neutral, Version=10.0.17763.1369, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS'
    New component: [l:183 ml:184]'Microsoft-Windows-TerminalServices-RemoteConnectionManager, Culture=neutral, Version=10.0.17763.1039, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS'
    Install mode: install
    Smart installer: false
    Installer ID: {86fee01a-954a-11df-bc0c-cea7dfd72085}
    Installer name: 'HTTP Installer'

Questions for you:

1. Is HTTP Service (Apache) running?
2. Is PXE configured?
3. Is RDS feature enabled?
4. Is the Server activated?
5. What AV is running on the Server?
6. Did you attempt Clean Boot installation?

Thank you.

manxx1 · Aug 25, 2020

1. Is HTTP Service (Apache) running?

I uninstalled it as per few posts above

2. Is PXE configured?

No

3. Is RDS feature enabled?

No, only the built-in Remote Desktop

4. Is the Server activated?

Yes, installed as 2019 Evaluation, then activated as 2019 Standard

5. What AV is running on the Server?

McAfee

6. Did you attempt Clean Boot installation?

No, it's a domain controller

Sysnative Windows Update · Aug 25, 2020

Is it an option to temporarily uninstall McAffee? Disabling would not suffice because of the low-level drivers in memory.

manxx1 · Aug 25, 2020

Yes, I can do that. Then try to run the update again?

Sysnative Windows Update · Aug 25, 2020

Yes, after a reboot of the Server (post uninstall).

Server 2019 DISM /Online /Cleanup-Image /RestoreHealth Error: 0x800f081f

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