[SOLVED] Server 2019 cant install patches

[Spence]

Hi!

We have a Server 2019 that has had a lot of issues.
It started with the fact that the service Delivery Optimization could not start. We got this in the event viewer:

The Delivery Optimization service terminated with the following service-specific error:
The system cannot find the file specified.

After a lot of searching I found out that it was due to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" was missing from the register. I took the keys from another server and now the service could start and Windows Update started working with downloading patches. I think we managed to get an install of patches after this according to our internal case.

But next time the server was not accepting any new patches again. We ran DISM and found a bunch of broken files, so I did some DISM repairs with other servers as the source and repaired a bunch of files until we no longer had any errors from the DISM. But we still seem to have issues getting the cumulative patches installed correctly.

Its been a while since the last installation attempt but the errors we ran into are the following:
Installation Failure: Windows failed to install the following update with error 0x800F0988: 2023-11 Cumulative Update for Windows Server 2019 for x64-based Systems (KB5032196).
Installation Failure: Windows failed to install the following update with error 0x80070490: 2023-11 Cumulative Update for Windows Server 2019 for x64-based Systems (KB5032196).
Installation Failure: Windows failed to install the following update with error 0x800F0985: Security Update for Windows (KB5032196).
Installation Failure: Windows failed to install the following update with error 0x8024001E: 2023-11 Cumulative Update for .NET Framework 3.5, 4.7.2 and 4.8 for Windows Server 2019 for x64 (KB5032337).

We tried both installing through Windows Update and with downloading the files manually.

Its now gotten to a point where I am out of ideas and have not had time to actively work on this for a month, so hoping I can get some assistance here in where to go next.

 

[Maxstar]

Hi,

Please provide a copy of the COMPONENTS hive to look at.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[Spence]

Hi!

Thanks for taking a look at this, here is the components hive.

 

[Maxstar]

Thanks, please open an elevated command prompt and run the following commands. Attach Dirlist.txt to your next post.

dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.17763.4840_none_6dd1ace0d7d90416 > "%userprofile%\Desktop\Dirlist.txt"
dir /s /a %systemroot%\WinSxS\wow64_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.17763.4840_none_782657330c39c611 >> "%userprofile%\Desktop\Dirlist.txt"

 

[Spence]

Here you go!

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Reboot the server and run

ComponentsScanner again.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

 

[Spence]

Here you go!

 

[Maxstar]

Hi,

This looks good, so please attempt to update an post the result. If it fails attach a new copy of the CBS logs.

 

[Spence]

The .NET update was successful but CU still fails.

Here is the CBS folder of a bunch of tries both manual installation and Windows Update.

 

[Maxstar]

Hi,

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.

dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-s..boot-firmwareupdate_31bf3856ad364e35_10.0.17763.4644_none_0236607dd7675f6f > "%userprofile%\Desktop\Dirlist.txt"

 

[Spence]

Here is the results!

 

[Maxstar]

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Aterwards reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.

 

[Spence]

Once again a failure, here is the logs!

 

[Maxstar]

2024-01-19 23:28:42, Info                  CSI    00000058 Hashes for file member [l:10]'dswave.dll' do not match.
 Expected: {l:32 ml:4096 b:c228d15fd43dbbe4faafcaeeabdbea881a35098ac795b9cb275b047e1e74e9a9}.
 Actual: {l:32 b:a4221891a3fbd9837d6777ac3353c651a944c4a2cb5fa288125fb7978e9c037e}.

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Aterwards attempt to update again. If it fails attach a new copy of the CBS logs.

 

[Spence]

There was a failure in the SFCFix so attaching the .txt first.

Server will reboot outside of office hours and Ill have more news in 24h what results are otherwise.

 

[Maxstar]

Hi,

I made a mistake in the key name, here's the correct fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[Spence]

No worries, worked great this time. Ill post the install results when I have them.

 

[Spence]

Failure once again, latest logs attached!

 

[Maxstar]

Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Spence]

Hi!
DISM went through without errors and here is sfcfix.
Time to schedule another install outside of office hours?