Server 2016 - Windows update error 0x80070006

J

Joris

Contributor
Joined
May 8, 2020
Posts
31
Hello,

I'm stuck on fixing Windows update error 0x80070006.The WindowsUpdate.log file is attached (Get-Windowsupatelog) and CBS.log
I have runnend the Windows update & Background Intelligent Transfer Service repair already many times it tries to fix always: Reset Service registration.

I think it is due to the BITS service which is not functionning correctly but I cannot get this fixed. I can start the service but a few minutes later it stops again. I can manually download updates from the updatecatalog and install them manually without issues it is someting wrong with searching for updates.

This is Always returning in the logs:

2020/05/08 14:01:47.5590549 4424 2708 ComApi *RESUMED* Search ClientId = NULL
2020/05/08 14:01:47.8671376 4424 2708 ComApi Updates found = 62
2020/05/08 14:01:47.8671385 4424 2708 ComApi * END * Search ClientId = NULL
2020/05/08 14:11:29.7286894 1132 4152 ComApi * START * Init Search ClientId = UpdateOrchestrator
2020/05/08 14:11:29.7286926 1132 4152 ComApi * START * Search ClientId = UpdateOrchestrator
2020/05/08 14:11:29.7297503 5540 7508 Agent Failed to duplicate handle with error 80070006.
2020/05/08 14:11:29.7298702 1132 4152 ComApi ISusInternal:: BeginFindUpdates failed, hr=80070006
2020/05/08 14:11:29.7298758 1132 4152 ComApi Exit code = 0x80070006

Other thinks tried:
renamed C:\Windows\SoftwareDistribution
Dism /online /cleanup-image /scanhealth
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

BITS fixes:
  • Renaming C:\Users\All Users\Microsoft\Network\Downloader
  • Renaming windir\Catroot2 directory.

1588941510076.png

1588941730174.png
 

Attachments

Thank you. Please do the following:

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
i3yiUac.png


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
 
Please open the Command Prompt as Admin and enter the following:

sc config wuauserv type= share

If successful, reboot when able and retry updating the Server.
 
Thanks already for the suggestions I have already tried this but to be sure I runned this again with a reboot after the command.
1589312591386.png
 
Can you please export the following two keys:


HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate
 
Please run the following and schedule a reboot when you can.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

I have runned FRST64 with the Fix option. The log is in attachment.
Rebooted the server but still the same error.
 

Attachments

Thank you.

Please do the following:

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
 
A test was already done with Kaspersky disabled complete removal is probably not possible. I will check with the owner.
 
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