[SOLVED] Server 2016 updates failing with Error 0x8000ffff

[thadeus_d3]

KB5040434 and 5040562 are failing with 0x8000ffff on Server 2016. I've run dism commands and sfc /scannow. I've also tried installing using the standalone installers, but it continues to fail.

 

[thadeus_d3]

Also, server manager force closes whenever it's launched. If I try installing a role using powershell, I get the error below.
"The given key was not present in the directory."

 

[thadeus_d3]

Sorry to be a bother, but can anyone assist?

 

[Maxstar]

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[thadeus_d3]

CBS is attached and the Components hive can be found at COMPONENTS

 

[Maxstar]

Please check if the following file is present, if so please provide a copy of it.

C:\Windows\WinSxS\pending.xml

 

[thadeus_d3]

Attached

 

[Maxstar]

Please run the following command in an elevated prompt and post only the result.

DISM /online /cleanup-image /AnalyzeComponentStore

 

[thadeus_d3]

Error: 0x8000ffff

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

[Maxstar]

I was already expecting this as result, please run also the following command and post the result.

DISM /image:C:\ /cleanup-image /revertpendingactions

 

[thadeus_d3]

I'm unable to run the command.

Error: 87

The /Image option that is specified points to a running Windows installation.
To service the running operating system, use the /Online option. For more information, refer to the help by running DISM.exe /Online /?.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

[Maxstar]

Please make a full backup / image (snapshot) of this Server and perform the following.

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[thadeus_d3]

Attached

 

[Maxstar]

The log file is not complete, so it seems the server has not yet been restarted yet?

 

[thadeus_d3]

Looks like Crowdstrike blocked it. I'll get it whitelisted, reboot again, rerun and upload the log.

 

[Maxstar]

Okay, let me know the result...

 

[thadeus_d3]

I was able to run the tool in it's entirety after getting Crowdstrike to whitelist it. I encountered bootloops after running the tool. I use a Citrix virtual desktop environment, so I deleted the image and recreated one. I then ran the tool again and got the attached log. I'm trying windows updates now.

 

[thadeus_d3]

KB5040434 and KB5040562 both failed with error 0x80070490

 

[Maxstar]

Hi,

Please provide the latest CBS logs.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

 

[thadeus_d3]

Attached