Server 2016 Update fails Status 0x80073712

jamieewart · Nov 10, 2023

Hi

I tried to apply windows update KB5031362 to a server and it appeared to work:

Event Log:
Initiating changes for package KB5031362. Current state is Staged. Target state is Installed. Client id: WindowsUpdateAgent.

Windows update Security Update for Windows (KB5031362) requires a computer restart to complete the installation. (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\ictadmin\Downloads\windows10.0-kb5031362-x64_d5547372d929a0cfcd12559f75d03507ce6c5d8b (1).msu" ")

Windows update "Security Update for Windows (KB5031362)" was successfully installed. (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\ictadmin\Downloads\windows10.0-kb5031362-x64_d5547372d929a0cfcd12559f75d03507ce6c5d8b (1).msu" ")

however after a reboot it says this

Package KB5031362 failed to be changed to the Installed state. Status: 0x80073712.

i have tried the usual stuff

disable updates
delete contents of C:\Windows\SoftwareDistribution
reboot 2 times
try update again does not work

tried
dism /online /cleanup-image /scanhealth
100% complete no component store corruption detected

dism /online /cleanup-image /checkhealth
No Componet Store Corruption detected

Ran ComponentsScanner.exe it found 1 corruption in the Components Hive file attached

CBS.zip attached as well

jamieewart · Nov 16, 2023

Afternoon,

Can someone please have a look at this for me?

Jamie

jamieewart · Nov 20, 2023

Hi

Is someone free to help with this?

Jamie

Maxstar · Nov 20, 2023

Hi,

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

jamieewart · Tuesday at 10:30 AM

Hi

here is the components.zip file link

COMPONENTS.zip

its valid till the 5th December

Maxstar · Tuesday at 12:10 PM

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Reboot the server and download

ComponentsScanner and save it to your desktop.

Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
Follow the on-screen instructions.
Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
Post the logfile ComponentsScanner.txt as attachment into your next reply.

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Server 2016 Update fails Status 0x80073712

jamieewart

Member

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jamieewart

Member

jamieewart

Member

Maxstar

Windows Update Moderator, Security Analyst

jamieewart

Member

Maxstar

Windows Update Moderator, Security Analyst

Attachments