Main: Server 2016 fails to install SEP or OCT cumu update with - "We couldn't complete the updates, undoing changes, don't turn off your computer" when restarting, it gets updates from a 2019 WSUS I run. All other servers received the same update with no issue, all are 2016s as well. I have ran through all the guides I get checking every error in event viewer and I now I am at the point where I am browsing through the CBS logs to see what it could be.
Restrictions:
This is on a private network with no internet access and I CANNOT put software on it or even take snippets of it to bring over to this workstation to upload logs or anything unfortunately so that's a pain.
What I have tried:
Resetting the registry
sfc and dism
Disconnected and reconnected to WSUS - unapproved and re-approved the update
Verified it didn't miss any SSUs
Tried installing the KB manually
Tried waiting a month from September to October but I get the same issue on both cumulative updates
Deleted the SoftwareDistribution folder
Restarted the server (easy one)
Tried running in admin CMD after deleting from WSUS console(also ran equivilent command in Powershell as admin):
net stop bits
net stop wuauserv
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientIDValidation /f
rd /s /q "%SystemRoot%\SoftwareDistribution"
net start bits
net start wuauserv
wuauclt /resetauthorization /detectnow
PowerShell.exe (New-Object -ComObject Microsoft.Update.AutoUpdate).DetectNow()
Now:
What I am currently looking at is c:windows\logs\cbs\cbs.log
It is stating:
Recording result: 0x80070002, for Inf: usbport.inf
DriverUpdateInstallUpdates failed [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Doqe: Failed installing driver updates [HRESULT = 0x8070002 - ERROR_FILE_NOT_FOUND]
Up to this point it appears to going through a list of "INSTALL index" about 150 other times for other inf files with no issue. Any ideas boys? Seems to be something related to the drivers, clearly. When I google this it appears other people deal with something closely related but not the same exact issue. So this is now where I reside beating my head against the wall
Restrictions:
This is on a private network with no internet access and I CANNOT put software on it or even take snippets of it to bring over to this workstation to upload logs or anything unfortunately so that's a pain.
What I have tried:
Resetting the registry
sfc and dism
Disconnected and reconnected to WSUS - unapproved and re-approved the update
Verified it didn't miss any SSUs
Tried installing the KB manually
Tried waiting a month from September to October but I get the same issue on both cumulative updates
Deleted the SoftwareDistribution folder
Restarted the server (easy one)
Tried running in admin CMD after deleting from WSUS console(also ran equivilent command in Powershell as admin):
net stop bits
net stop wuauserv
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientIDValidation /f
rd /s /q "%SystemRoot%\SoftwareDistribution"
net start bits
net start wuauserv
wuauclt /resetauthorization /detectnow
PowerShell.exe (New-Object -ComObject Microsoft.Update.AutoUpdate).DetectNow()
Now:
What I am currently looking at is c:windows\logs\cbs\cbs.log
It is stating:
Recording result: 0x80070002, for Inf: usbport.inf
DriverUpdateInstallUpdates failed [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
Doqe: Failed installing driver updates [HRESULT = 0x8070002 - ERROR_FILE_NOT_FOUND]
Up to this point it appears to going through a list of "INSTALL index" about 150 other times for other inf files with no issue. Any ideas boys? Seems to be something related to the drivers, clearly. When I google this it appears other people deal with something closely related but not the same exact issue. So this is now where I reside beating my head against the wall