[SOLVED] Server 2016 Essentials. DISM issues

[KevinGSaunders]

I have gone around the bend with this one. I get a successful sfc /scannow but when I try DISM /Online /Cleanup-Image /RestoreHealth I get either can't find source files or 1734 The array bounds are invalid error.

I've pointed to a new ISO mount, and to another Server 2016 installation that I know is good. I've checked, cleaned, everything I can on the component store and am at a standstill.

Any thoughts?

 

[Maxstar]

Hi and welcome to Sysnative,

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

 

[KevinGSaunders]

Here is the CBS log. Thank you.

 

[Maxstar]

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:4577015

• Let me know if it says it was successful or you get the message: The update KB4577015 is not installed on this computer.

 

[KevinGSaunders]

I got the message that /KB:4577015 is not installed on this computer. Thoughts?

 

[Maxstar]

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB4577015

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[KevinGSaunders]

Thanks. Here is the searchreg.txt file.

 

[Maxstar]

Step 1. Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

Step 2. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 3. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[KevinGSaunders]

Here is the fixlog.txt file. I have not done step two.

 

[Maxstar]

Great the remnants of KB4577015 are removed successfully. Let me know the result of step 2 / 3 as well.

 

[KevinGSaunders]

I started Step 2. It has been on Power copy for 20 minutes. Is this expected?

 

[Maxstar]

Yes that's possible, this fix can take some time so please wait a bit longer.

 

[KevinGSaunders]

DISM worked. Thank you!

 

[KevinGSaunders]

I just donated to your site. I want to thank you again as this cost me three days of searching and you helped me tremdously. I am a small business owner and this server worked flawlessly for years until now so I'm thrilled I didn't have to do an upgrade.

 

[KevinGSaunders]

One last thing. What should I save as a backup to have a known good server? I don't have a best practices here.

 

[Maxstar]

Hi,

You're welcome and glad to hear the issues have been resolved - and also thanks for your donation to Sysnative.

One last thing. What should I save as a backup to have a known good server?

1. You can use the Windows Server Backup feature: use backup feature to back up and restore data - Windows Server
2. For an SBS and/or some Workstations I also recommend 'Macrium Reflect Workstation / Server', which can easily be used with an NAS in a network for backup storage.

Personally, I prefer Macrium Reflect to schedule a task for a few Workstations and e.g. one Server to create regular backups / images.