[SOLVED] server 2016 Element not Found error 0X80070490

J

jamieewart

Member
Joined
Oct 17, 2022
Posts
14
Hi,

Trying to get updates to install and they fail with the above error code
Element not found Error 0x80070490

This happens even if i try to install new roles or features such as IIS

i have the following showing in the registry

HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services

7971f918-a847-4430-9279-4a52d1efe18d RegisteredWithAU Reg_dword value 1
855e8a7c-ecb4-4ca3-b045-1dfa50104289 RegisteredWithAU Reg_dword value 1

HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending

ValidatedPreWsus3RegistrationRequests Reg_dword value 1

HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending

117cab2d-82b1-4b5a-a08c-4d62dbee7782 ClientApplicationID Reg_SZ value Service Recovery
RegisteredWithAU Reg_dword value 1

if i reboot these keys remain.

if i run windows update the updates fail.

any ideas

Jamie
 
Hi

I have done the following on the server this morning

Rebooted
Ran windows up date and the failed

Deleted all files from C:\Windows\SoftwareDistribution

Deleted all files from C:\Windows\System32\catroot2

Ran SFC /scannow no errors

ran Dism /Online /Cleanup-Image /RestoreHealth

this generated the following windows event

System store corruption detection and repair has completed. Status: 0x0, Total instances of corruption found: 0, total instances of corruption repaired: 0.

Ran ComponentsScanner and have attached the file

Exported the CBS Folder and have attached the file

If anyone could help that would be fantastic.

Jamie
 

Attachments

Last edited:
Hi,

can someone please help with this?

Are there more files that i need to upload or anything else that i can do to see if someone can help
 
Afternoon,

so far no one has offered any help.

Is there anyone who has any idea what is going on with this server and why i am getting this error?

Thanks

Jamie
 
Hi and welcome to Sysnative,

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards, please attempt to update. If fails attach a new copy of the CBS log.
 

Attachments

Morning,

sorry for the late reply, this is a live server and reboots etc can only be done outside of workig hours.

Please find attached the requested file.

Thanks

Jamie
 

Attachments

Hi,

Could you please provide a copy of the COMPONENTS and DRIVERS hive as well.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Upload your DRIVERS Hive
  • Navigate to C:\Windows\System32\config and locate the DRIVERS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Could you please post the fixlog.txt of FRST from the instructions in post #7?
 
Hi,

The Driver Operations Queu was succesfully removed, but is still corrupted. Could you please try to remove the highlighted subkey (with numer 0) manually?
Warning: This fix was specifically for this system. Do not run this on another system.
Rich (BB code): 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\DriverOperations\0]
Afterwards, reboot the system and attempt to update. If it fails again attach a new copy of the CBS log and the Component Based Servicing hive.
 
Last edited:
hi

sorry its taken so long to get back to you.

this is a live server and i had limimted access to reboot it.

from what i can tell its now working perfectly as updates are now working.

Donation to site will be made and i will def keep this site on my list of where to go for help.


Thanks

Jamie
 
Hi,

You're welcome. Glad to hear everything is working fine and updates installed without any issues.. (y)
Thanks for your donation to Sysnative, it is very much appreciated! I'll mark this thread as solved.
 
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