[SOLVED] Server 2016 - DISM errors

[KyleV]

Hello,

I'm having an issue with one of our servers running Server 2016 (Desktop experience). DISM fails no matter what I do.

Things I've tried
sfc /scannow
reports no file system corruption

DISM /Online /Cleanup-Image /RestoreHealth
Fails with 0x800706c6 The array bounds are invalid.

DISM /Online /Cleanup-Image /RestoreHealth /Source:wim:K:\sources\install.wim:2 /LimitAccess (where K is install media)
Fails with 0x800f081f The source files could not be found.

 

[Maxstar]

Hi and welcome to Sysnative,

Follow these instructions to remove som updates.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:4103720
wusa /uninstall /KB:4493470

• Let me know if it says it was successful or you get the message: The update KB4103720 and KB4493470 are not installed on this computer.

 

[KyleV]

I got the message that neither of the updates are installed on the computer.

 

[Maxstar]

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB4103720;KB4493470

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[KyleV]

See attached.

 

[Maxstar]

Step 1. Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[KyleV]

Looks like that fixed it. Thanks for helping me out. This has been a pain for a while now.

 

[Maxstar]

You're welcome. Let me know if there are any remaining issues?

 

[KyleV]

That was the only issue I had. Thanks again!

 

[Maxstar]

Great, then I'll mark this thread as solved...