[SOLVED] Server 2016 - DISM error 1734 the array bounds are invalid - SFC fails - Windows cannot install further SCC or cumulative updates

J

jstillwa

Contributor
Joined
Aug 22, 2023
Posts
11
Inherited a server that apparently hasn't done any updates since 9/22. Exciting. CBS shows a KB missing, but of course, that KB doesn't exist in the MS catalog anymore. So, somewhere between kb5017396 and kb5020439 something failed and isn't getting fixed with as many standard and not so standard fixes. ComponentScanner found "inconsistencies". I've seen a few similar threads so I suspect the problem isn't too hard to pin down, but it's beyond me running Microsoft tools to fix it.

Thoughts? Comments? Questions?
 

Attachments

Hi and welcome to Sysnative,

Step 1. Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:4530689
  • Let me know if it says it was successful or if there are any errors.
  • When you get the message: The update KB4530689 is not installed on this computer, then perform step 2.


Step 2. Follow these instructions to perform a regsearch with FRST.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB4530689
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Hi,

Step 1. Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.


Step 2. Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 3. Run the System File Checker and the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
SFC /Scannow
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.
Code: 
dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-n..rallanguage6-base-2_31bf3856ad364e35_10.0.14393.4046_none_ddffcb4301447ea3 > "%userprofile%\Desktop\Dirlist.txt"
 
No need to post -

Volume in drive C has no label.
Volume Serial Number is 5C2D-AF8B

Directory of C:\Windows\WinSxS

04/28/2021 01:42 PM 0 amd64_microsoft-windows-n..rallanguage6-base-2_31bf3856ad364e35_10.0.14393.4046_none_ddffcb4301447ea3
1 File(s) 0 bytes

Total Files Listed:
1 File(s) 0 bytes
0 Dir(s) 67,534,458,880 bytes free
 
Could you please post a screenshot of this folder in the %Systemroot%\WinSxS dir? It looks like this folder exists as a 0 bytes file?
 
Please try the following fix to remove the corrupted (0 bytes) folder and to restore it with a known good copy.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Let's use another tool to remove this corrupted folder...

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Fix result of Farbar Recovery Scan Tool (x64) Version: 28-08-2023
Ran by john (29-08-2023 19:32:57) Run:2
Running from C:\Users\john\Downloads
Loaded Profiles: yuval.d & john & nucleix_admin
Boot Mode: Normal
==============================================

fixlist content:
*****************
C:\Windows\WinSxS\amd64_microsoft-windows-n..rallanguage6-base-2_31bf3856ad364e35_10.0.14393.4046_none_ddffcb4301447ea3
*****************

C:\Windows\WinSxS\amd64_microsoft-windows-n..rallanguage6-base-2_31bf3856ad364e35_10.0.14393.4046_none_ddffcb4301447ea3 => moved successfully

==== End of Fixlog 19:32:57 ====
 
Please run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 
Hey! We got a heartbeat. DISM and sfcscan both are working.
C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.4169

Image Version: 10.0.14393.4169

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.


C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Which I was hoping would solve the Windows Update issue - won't update past Security Update KB5017396


Installation Failure: Windows failed to install the following update with error 0x8E5E0654: Update for Windows (KB5020439).


Windows Update Troubleshooter says there's corruption in the DB but won't fix it.

So, I attempted the steps outlined here - Additional resources for Windows Update - Windows Client

for Reset Windows Update components manually

And it worked! Got the first patch patched in months on this box.


Hopefully I can step through them and get it all up to date now. Thank you so much! Definitely an amazing service you all put in here. Donation sent with <3.

Cheers!
 
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