[SOLVED] Server 2016 BSOD & DISM errors

[Vlads]

Hello

Windows Server 2016 (ver. 10.0.14393.4169).
There were several emergency shutdowns, after which some services stopped working (loading): Task Manager, Server Manager, etc. When I try to start them, the system freezes and crashes into the BSOD with the error Critical_process_died.

sfc /scannow

and

Dism /Online /Cleanup-Image /RestoreHealth

were done, they ended with the messages (google translate from russian):

C:\Windows\system32>sfc /scannow

System scan has started. This process may take some time.
Beginning of the verification stage of a system scan.

Verification is 100% complete.

Windows Resource Protection found corrupted files, but not
may restore some of them. For details, see the CBS.Log file, which is located in the following path: windir\Logs\CBS\CBS.log. For example,
C:\Windows\Logs\CBS\CBS.log. Please note that logging not currently supported for offline service.

Changes made when restoring system files will take effect only after a reboot.

C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

DISM system
Version: 10.0.14393.4169

Image version: 10.0.14393.4169

[==========================================88.9%==================== ]

Error: 3017

The requested operation could not be completed. A system reboot is required to roll back changes made.
The DISM log file is located at C:\Windows\Logs\DISM\dism.log


Is it possible to restore the OS and services without reinstalling the server and without losing personal data?
Thank you very much for any help

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the System File Checker and post the result. If it fails attach a new copy of the CBS log.

SFC /Scannow

 

[Vlads]

Hello, you are the best.
I did everything according to the instructions, here is the result:

C:\Users\Administrator>sfc /scannow

System scan has started. This process may take some time.

Beginning of the verification stage of a system scan.
Verification is 100% complete.

Windows Resource Protection did not detect any integrity violations.

Do I need to run:
dism /online /cleanup-image /checkhealth
dism /online /cleanup-image /restorehealth ?

Do I need to reboot the system? Or I can try starting services, which previously crashed the system.

Many thanks for your help.
I'm waiting for an answer

Vlads

 

[Maxstar]

Yes, please try to start the services and let me know the result. If you're still experiencing BSODs, provide the latest *dmp files from C:\Windows\Minidump\*.dmp to look at.

 

[Vlads]

Everything worked out.
Services are launched and managed.
The system does not crash

Thanks for your help.

 

[Maxstar]

Great, I would also suggest to run DISM because it seems a reboot was pending?

Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Vlads]

Ooooops!
Here is the result

DISM
Version: 10.0.14393.4169

Image Version: 10.0.14393.4169

[==============================97.9%=========================== ]
Error: 0x800f081f

The source files could not be found.
Use the Source option to specify the location of the files required to repair the component. For more information about specifying a source location, see Configure a Windows Repair Source.

 

[Maxstar]

Please attach the latest CBS logs to provide the next fix.

 

[Vlads]

AddOn

 

[Maxstar]

Here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Vlads]

Ready!

DISM System
Version: 10.0.14393.4169

Image Version: 10.0.14393.4169

[=============================100.0%============================] Recovery completed successfully.
The operation completed successfully.

Many Thanks!

 

[Maxstar]

You're welcome. I assume this server is also up-to-date now? Just to be sure everything is solved...