Server 2016 (1607) - KB5014351 Fails to Install

N

nbrown

Member
Joined
Nov 27, 2023
Posts
15
Ran SFCScan, DISM, and component scanner and all came back clean. Followed MS guidance to reset windows update with no success. Server continues to intermittently fail to install patches and now the SQL CU will not install.
 

Attachments

Hi,

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Step 1. Download
6530fbb0f4101-56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Hi,

Great, please attempt to update again. If it fails attach a new copy of the CBS logs.
 
Yep, was already working on it. I rebooted and attempted the updates again and it failed again. Attached are the CBS logs.
 

Attachments

Which error message do you see in the Settings > Update & Security window?
 
Security Update for SQL Server 2016 Service Pack 2 CU (KB5014351) - Error 0x80070643
 
Export the Windows Update log
  • Right-click on the Start button and click Windows PowerShell (Admin).
  • Copy and paste the following command into it, press enter afterwards
Code: 
Get-WindowsUpdateLog
  • Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
  • Attach the logfile WindowsUpdate.log to your next reply.

Run also the following command in an elevated prompt and attach services.txt to your next post.
Code: 
WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"
 
Gathering those now. I'm doing some digging and looking back through the update history and it shows that it "Successfully Installed on 6/19/2024", but for some reason the update continues to show up in the needed update list. Update logs will be posted shortly.
 
Please run the the following command in an elevated prompt and post the result.
Code: 
wmic qfe | find "KB5014351"
 
Ran the command in elevated command prompt and the system returned nothing back.
 
Hi,

Run the following command in an elevated prompt and attach services.txt to your next post.
Code: 
WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"
 
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