Server 2012 Updates Fail - 0x80070bc9 - Continual Reboot Required

W

Wimmers

Member
Joined
Oct 1, 2019
Posts
13
Hi, I hope you can help. Server 2012 is failing to update, after every reboot CBS sets reboot mark again. DISM and SFC have been run issue persists. Please see attached latest CBS log.
Thanks.
 

Attachments

Hello and welcome!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Thanks.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
 
Thanks. Let's see what's up:

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past. Make sure you select only one.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
i3yiUac.png


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
 
It actually failed when looking for updates, doesnt even get to the stage of being able to pick one. On this ocassion it it gave "Restart your PC to finish installing updates" it is usually that or the "0x80070bc9" error. because of that it doesnt get as far as being able to select a particular update.
 
Downloaded SSU kb4504418
Windows Update Standalone Installer -> Searching for Updates on this computer -> Error "The update is not applicabale to your computer"
 
Code: 
DISM /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool
Version: 6.2.9200.16384

Image Version: 6.2.9200.16384

[==========================100.0%==========================]
No component store corruption detected.
The operation completed successfully.

sfc /scannow

Beginning system scan.  This process will take some time.


There is a system repair pending which requires reboot to complete.  Restart
Windows and run sfc again.

Rebooted then:

Code: 
sfc /scannow


Beginning system scan.  This process will take some time.



There is a system repair pending which requires reboot to complete.  Restart

Windows and run sfc again.

Link to pending.xml incase it helps - Firefox Send
 
Last edited:
Open Command Prompt as Admin and enter the following:

dism.exe /image:C:\ /cleanup-image /revertpendingactions

Press Enter and once it finishes, reboot once.

I would recommend having a backup just in case. I'm not expecting any problems...
 
dism.exe /image:C:\ /cleanup-image /revertpendingactions

Deployment Image Servicing and Management tool
Version: 6.2.9200.16384


Error: 87

The /Image option that is specified points to a running Windows installation.
To service the running operating system, use the /Online option. For more inform
ation, refer to the help by running DISM.exe /Online /?.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
 
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Boot Mode: Normal
==============================================

fixlist content:
*****************
C:\Windows\WinSxS\pending.xml
*****************

C:\Windows\WinSxS\pending.xml => moved successfully

==== End of Fixlog 22:20:42 ====
 
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