[SOLVED] Server 2012 R2 - Unable to retrieve roles and features, Reboot required

Mojar · Oct 2, 2019

Hoping for some assistance with a machine running Server 2012 R2 Standard. Getting the error "The request to list features available on the specified server failed. Server requires a restart" Occurring in server manager and PS.

Have obviously reboot and run SFC and DISM. Please see attached CBS log. Any ideas?

Mojar · Oct 2, 2019

Ran the SFCFix tool as well sorry. It made 1 repair but issue remains. I have attached SFCFix and latest CBS log.

Sysnative Windows Update · Oct 2, 2019

Hello and welcome!

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.

Mojar · Oct 2, 2019

Hi Softwaremaniac,

Thanks for getting back to me.You can download the components.zip file here. COMPONENTS.zip.

Sysnative Windows Update · Oct 2, 2019

Hi!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Mojar · Oct 2, 2019

Thanks. I will have to run this tonight as this server is in production for a client and I won't be able to restart it yet. I will come back to you once I have had the chance to run the tool.

Sysnative Windows Update · Oct 2, 2019

No problem. I hope they have some kind of backup in place just in case. I'm not expecting any issues...

Mojar · Oct 4, 2019

See below the contents of the fixlog.

Boot Mode: Normal
==============================================

fixlist content:
*****************
C:\Windows\WinSxS\pending.xml
*****************

"C:\Windows\WinSxS\pending.xml" => not found

==== End of Fixlog 06:07:29 ====

Sysnative Windows Update · Oct 4, 2019

Step#1 - Export CBS hive

Click on the Start button and in the search box, type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (.).
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.

Mojar · Oct 6, 2019

Please see attached reg export.

Sysnative Windows Update · Oct 6, 2019

It appears that you have saved it as registry export instead of a registry hive.

Mojar · Oct 6, 2019

Sorry forgot to change type. See attached.

Sysnative Windows Update · Oct 7, 2019

Thank you.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try retrieving the roles just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.

Mojar · Oct 7, 2019

See attached CBS.log and LogFile.PML.

Sysnative Windows Update · Oct 7, 2019

Restart Windows in Safe Mode w/networking.

Download Windows Repair (All-in-One) Portable

Extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
Execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder, accept the Security warning and the EULA
Click the button Jump To Repairs
Click the Open Repairs button to access the following screen:
Click the box All Repairs to uncheck all the boxes
Check onlythe following boxes:
- 16 - Repair Windows Updates
Check the box Restart/Shutdown System When Finished > Restart System
Click the Start Repairs button
When the system reboots, attempt the update again.

Mojar · Oct 9, 2019

Will be running this step tonight so will have a reply for you tomorrow.

Sysnative Windows Update · Oct 9, 2019

Okay.

Mojar · Oct 13, 2019

Sorry for the late reply. Running that latest tool appears to have resolved the issue. Thank you so much for your assistance.

Sysnative Windows Update · Oct 13, 2019

Awesome!

Thanks for letting me know!

[SOLVED] Server 2012 R2 - Unable to retrieve roles and features, Reboot required

Member

Attachments

Member

Attachments

Inactive

Member

Inactive

Attachments

Member

Inactive

Member

Inactive

Member

Attachments

Inactive

Member

Attachments

Inactive

Member

Attachments

Inactive

Member

Inactive

Member

Inactive