[SOLVED] Server 2012 R2 keep rolling back updates #1

[Spence]

Hi!

I have 3 different servers with similar issues of updates rolling back after installing, gonna be posting logs from these in different threads when the logs are collected. As these are prod VMs I have made a clone of the servers and are working with these before being able to apply it to the real VM on a specified maintenance window.

This is for server DB01.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.19408

Image Version: 6.3.9600.19397

[==========================100.0%==========================]

Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
Configure a Windows Repair Source.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

[PeterJ]

Hello and welcome,

There are a lot of files corrupt.

Download

CrystalDiskInfo.zip and save it on your desktop.
Extract the .zip file into a new folder.
In this new folder, run the tool DiskInfo.
When the tool is finished, it will show some information about the hard disc.
Note: Resize the window so that all information is visible.
Take a screenshot. Read this on how to take a screenshot.
Upload the image file to a file-sharing site and post the download link.

 

[Spence]

Hi,

https://imgur.com/VY3LVxL

No disk found.

 

[PeterJ]

Hmm, not sure why. The system drive C: reports healthy which is good for now.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the file SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the
  
  SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Attach that file to your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow again in a elevated commandprompt and report the result.
Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply

 

[Spence]

Hi!

Files attached and it ran without errors.

 

[PeterJ]

Check Windows Update but do not install any updates yet.
Provide a screenshot of the available important updates first.

 

[Spence]

Hi!
These are the available updates to install under important.

 

[PeterJ]

Install KB890830 only and report the result.

 

[Spence]

Hi!

Installed with no issues.

 

[PeterJ]

Install KB5012170 only and report the result.

 

[Spence]

Hi!

This patch was a success as well.

 

[PeterJ]

Install KB5021093 only and report the result.

 

[Spence]

Hi!

It's a success this time as well.

 

[PeterJ]

Great. Install KB5021294 only and report the result.

 

[Spence]

Hi!

Rollback of updates during restart. Attached the CBS logs for you.

 

[PeterJ]

Attach the file C:\Windows\INF\setupapi.dev.log to your next reply.

 

[Spence]

Hi!

File is attached!

 

[PeterJ]

Open an elevated commandprompt.
Copy and paste the following command into the command-prompt and hit enter.
md C:\Windows\System32\DriverStore\FileRepository\mshdc.inf_amd64_aa15f2244954fa8b

When completed copy and paste the following command into the command-prompt and hit enter.
dir C:\Windows\inf\mshdc.*

Provide a screenshot of the result.

 

[Spence]

Hi!

 

[PeterJ]

Add Missing Package
1. Click the Start button and type cmd in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and press enter.
pnputil -a C:\Windows\winsxs\amd64_mshdc.inf_31bf3856ad364e35_6.3.9600.20518_none_cecfd7720e6213c6\mshdc.inf

4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.