[SOLVED] Server 2008R2 Unable to Install Monthly Cumulative Security Updates

[Swervie]

Hi,

For the past several months now I have been unable to install updates on one of my 2008R2 servers. I have attached the CBS.log and the CheckSUR.log.

Thanks!

 

[Sysnative Windows Update]

Hello and welcome!

Due to the precise nature of your corruption, you will receive help from a user named Bruce1270. He's one of our senior trainees here who's in his final phase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[Swervie]

Thank you!

 

[bruce1270]

Hi Swervie

Welcome to Sysnative, my name is Bruce1270 and I shall be assisting you. Apologies for the delay.

Please do the following

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.

1. Please download the file SFCFix.zip from SendSpace to your desktop. Ensure that this file is named SFCFix.zip - do not rename it.
2. Save any open documents and close all open windows.
3. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
4. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
5. SFCFix will now process the script.
6. Upon completion, a file should be created on your Desktop: SFCFix.txt.
7. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put tags around the log to break up the text.

 

[Swervie]

Hi Bruce1270,

Not sure what you mean by putting tags around the log. Here is the result:



SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-03-08 07:13:04.598
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .zip script file at Hidden for security purposes**



PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_pt-br_d047f73ed641e806\macconnector.dmg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_fr-fr_712e939d5c86f26e\macconnector.dmg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_es-es_ce771d9e69b4dc0c\macconnector.dmg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_en-us_ceabc0ba698dea67\macconnector.dmg

Successfully copied file C:\Users\****\AppData\Local\niemiro\Archive\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_pt-br_d047f73ed641e806\macconnector.dmg to C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_pt-br_d047f73ed641e806\macconnector.dmg.
Successfully copied file C:\Users\***\AppData\Local\niemiro\Archive\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_fr-fr_712e939d5c86f26e\macconnector.dmg to C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_fr-fr_712e939d5c86f26e\macconnector.dmg.
Successfully copied file C:\Users\**\AppData\Local\niemiro\Archive\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_es-es_ce771d9e69b4dc0c\macconnector.dmg to C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_es-es_ce771d9e69b4dc0c\macconnector.dmg.
Successfully copied file C:\Users\**\AppData\Local\niemiro\Archive\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_en-us_ceabc0ba698dea67\macconnector.dmg to C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_en-us_ceabc0ba698dea67\macconnector.dmg.

Successfully restored ownership for C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_pt-br_d047f73ed641e806\macconnector.dmg
Successfully restored permissions on C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_pt-br_d047f73ed641e806\macconnector.dmg
Successfully restored ownership for C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_fr-fr_712e939d5c86f26e\macconnector.dmg
Successfully restored permissions on C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_fr-fr_712e939d5c86f26e\macconnector.dmg
Successfully restored ownership for C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_es-es_ce771d9e69b4dc0c\macconnector.dmg
Successfully restored permissions on C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_es-es_ce771d9e69b4dc0c\macconnector.dmg
Successfully restored ownership for C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_en-us_ceabc0ba698dea67\macconnector.dmg
Successfully restored permissions on C:\Windows\winsxs\amd64_clientdeployment-pa..ge-dmgmac.resources_31bf3856ad364e35_6.1.8800.16400_en-us_ceabc0ba698dea67\macconnector.dmg
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2019-03-08 07:13:09.168
Script hash: FA52Pq7yvNe/K5+0xTNn3ty77/HNGsm9uI2hqMY0NL4=
----------------------EOF-----------------------

 

[bruce1270]

Hi Swervie

Please do the following

SFC Scan

To open an elevated command prompt, use the Windows+X keyboard combination.
From the menu returned, click on Command Prompt (Admin). Accept any UAC prompts.
When command prompt opens, copy and paste the following command into it, press enter

sfc /scannow

Wait for this to finish before you continue

copy and paste into the command prompt %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.

 

[Swervie]

Hi bruce1270,

Here is the CBS log.

 

[bruce1270]

Hi Swervie. I am discussing my next fix with my instructor and will have latest instructions for you very soon. Apologies for the delay. Thanks.

 

[bruce1270]

Hi Swervie

Please do the following

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.

1. Please download the file SFCFix.zip to your desktop. Ensure that this file is named SFCFix.zip - do not rename it.
2. Save any open documents and close all open windows.
3. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
4. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
5. SFCFix will now process the script.
6. Upon completion, a file should be created on your Desktop: SFCFix.txt.
7. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put </> Code tags around the log to break up the text.

 

[bruce1270]

Hi Swervie

I haven't heard from you for a few days. Are you still requiring assistance?

Thanks

 

[Swervie]

Sorry missed your post. ran the zip in SFCFix, here is the results:

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-03-20 11:28:07.033
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .zip script file at \\PROFILESRV\Redirect$\mpadmin\Desktop\SFCFix.zip [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_247_for_KB4041681~31bf3856ad364e35~amd64~~6.1.1.0.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_247_for_KB4041681~31bf3856ad364e35~amd64~~6.1.1.0.

Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_247_for_KB4041681~31bf3856ad364e35~amd64~~6.1.1.0.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_247_for_KB4041681~31bf3856ad364e35~amd64~~6.1.1.0.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2019-03-20 11:28:08.515
Script hash: oWAhb3Sjia4oRWQgwuFLPRE6Sqs/tVxkmbC3w118pXk=
----------------------EOF-----------------------

 

[bruce1270]

Hi Swervie

Please do the following

Step#1 - System Update Readiness Tool (SURT)

1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take several hours to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log

Please Note:: if the file is too big to upload to your next post please upload via a service such as SendSpace and just provide the link.

 

[Swervie]

Here is the attached file. Looks like no issues found.

 

[bruce1270]

Hi Swervie

I would like you to try to install an update again. I only want you to select one of the updates that is offered and attempt to install it.

Go to Windows Update and select check for updates.
Important: One of the updates offered should be KB4489878. Please provide a list of any other important updates offered in your next post.
Please attempt to install this one update only.
If it fails please attach the CBS log.

 

[Swervie]

Hi bruce1270,

That was the only update available, since all the others except the monthly security rollups install without issue. It failed, as usual. I have attached the CBS log.

 

[Sysnative Windows Update]

Hi!

I will be assisting you while Bruce is away!

Please do the following:

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4103718 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

 

[Swervie]

Hi softwaremaniac,

Here is the results of that scan.

 

[Sysnative Windows Update]

Hi!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and if any fail, attach CBS.log.

 

[Swervie]

The update appeared to have completed but showed failed and reverted on reboot. I have attached the Fixlog.txt The CBS.log file is to large to upload so I have included a OneDrive link: Temp

 

[Swervie]

Just checking in.