Server 2008 R2 Manifest Corrupt, will not install any Server Updates Error: 8007371B

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cordog

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Sep 28, 2016
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One of my Server 2008 R2 RDS (Xenapp) servers will not install any Windows Server updates. They all fail with error: 8007371B

I have tried SFCFIX, SURT, and SFC several times. Sometimes SURT will say there are corrupt manifest files, then I was able to get it to say it repaired the files, but still couldn't update.

I have considered doing the Server Upgrade Repair, but I tested it on another Citrix server and it completely broke everything. My only other option is to rebuild the server, which I would rather not do.

Attached CBS.Log, CheckSUR, and DISM logs.

Thank you.
 

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Hi and welcome to Sysnative. I see your issue below.

Code: 
2017-01-01 15:02:24, Info                  CSI    00000195 Changelist shadowed missing its manifest - Microsoft-Windows-Win32k, Version = 6.1.7601.23452, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2017-01-01 15:02:26, Info                  CSI    00000196 Changelist shadowed missing its manifest - Microsoft-Windows-Win32k, Version = 6.1.7601.23452, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2017-01-01 15:02:26, Error                 CSI    00000197@2017/1/1:21:02:26.763 (F) d:\w7rtm\base\wcp\componentstore\csd_winners.cpp(935): Error STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE originated in function OriginateManifestsMissingError expression: (null)
[gle=0x80004005]

Before we begin, I need some more information. When you check for updates, can you provide me three KB numbers of updates that won't install?
 
Thank you for the response. Here are the KB numbers:
KB3188730
KB3192391
KB3197867
 
Thanks. I need to review two of your hives to try and come up with a fix. Please do the following.

Retrieve Components/Software Hives
Note: The Software have has confidential and sensitive information in it so please send me a PM with a link to that particular hive so it's not in the public form.
  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS and SOFTWARE.
  • Copy these two files to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on these files on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.
 
OK, please do the following.

Step#1 - Capture Process Monitor Trace while installing
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Install KB3188730.
3. Stop Process Monitor as soon as the update fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
11908d1430506241-windows-updates-fail-repeatedly-stop-jpg


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.
 
Sorry for the delay. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

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