[SOLVED] Return of The api-ms-win-downlevel-user32-l1-1-0.dll missing

donnajunk · Apr 14, 2016

Hello, new member here. Since earlier this week I've been reading threads about the missing api-*.dll files, but they're from quite some time ago. I just began getting this after running an "important update" for IE11 (which I don't even use, don't ask). Since that time, the only programs beginning properly are my Mozilla things. Startup repair didn't help, scannow created a log file with access denied to read (I am admin). I compared the api dll's on my main drive, Win 7 Pro, to those on my slavey drive with 7 Home Premium, and they're identical. If I boot from the Home Premium, all is good. Back to Pro, not so much. I did (try to) run SFCFix and even that won't start. 64 bit machine, which truly does have "api-ms-win-downlevel-user32-l1-1-0.dll missing" because it has api-ms-win-downlevel-user32-l1-1-1.dll. Thoughts before reinstalling, please and thanks?

Aura · Apr 17, 2016

Hi donnajunk :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

donnajunk · Apr 18, 2016

Hi Aura - just wanted to acknowledge and thank you for your reply. I work funky hours, but I'll post my results here as soon as it's done.
-donna

donnajunk · Apr 18, 2016

I lied

I made it my first priority: (note - I don't have AMD, I have Intel I5)

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-04-18 09:21

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\amd64_microsoft-windows-disk-failure-diagnosis_31bf3856ad364e35_6.1.7600.16385_none_47858f39be748ba7.manifest amd64_microsoft-windows-disk-failure-diagnosis_31bf3856ad364e35_6.1.7600.16385_none_47858f39be748ba7
(fix) CSI Manifest Zero Length CSI File Replaced File: amd64_microsoft-windows-disk-failure-diagnosis_31bf3856ad364e35_6.1.7600.16385_none_47858f39be748ba7.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-rtm-client-neutral-amd64.cab

Summary:
Seconds executed: 651
Found 1 errors
Fixed 1 errors
CSI Manifest Zero Length Total count: 1
Fixed: CSI Manifest Zero Length. Total count: 1

Aura · Apr 18, 2016

All good :) Looks like SURT managed to fix one manifest file. Let's see what SFC can tell us.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

donnajunk · Apr 18, 2016

Ok coach :)
cbs.txt - Google Drive

Aura · Apr 18, 2016

It looks like a lot of files were repaired during the SFC scan. Please run it again and provide me a new CBS.log :)

donnajunk · Apr 19, 2016

I really appreciate your help here, Aura! Here's the second one. I renamed the first one, rather than delete, in case there's comparison needed.
cbs.txt - Google Drive

Aura · Apr 21, 2016

For some reason it seems that SFC keeps on switching between replacing files from Internet Explorer 11 and Internet Explorer 8, and then replacing these same files from Internet Explorer 8 and Internet Explorer 11.

In the Control Panel, under Programs and Features, click on Turn Windows Features On or Off. In the list, uncheck Internet Explorer 11 and click on Ok. Once done, restart your computer. After the restart, do the same thing but this time, check it back, and restart your computer. Once done, run SFC again and provide me a new CBS.log please.

donnajunk · Apr 21, 2016

Weird. I had already unchecked IE11, but there it was at bootup, all shiny and checked anyway. So I unchecked it again, got the error below, and I restarted anyway. It was checked again. My programs list shows IE 64-bit and regular, but my uninstall is one of the programs that won't run, and if I try a new install, it tells me there's already a newer version installed (yeah, the one that started all this). I'm totally okay with reinstalling windows, but that even errored part way through the process.

The error I mentioned in Windows Features, etc:

Aura · Apr 21, 2016

Do you have your Windows installation media for this computer?

donnajunk · Apr 21, 2016

I do, and I've tried to reinstall and even repair. Neither succeeded before, shall I try again with screenies?

Aura · Apr 21, 2016

How did you try to do a reinstall and a repair?

donnajunk · Apr 21, 2016

Via CD bootup

Aura · Apr 21, 2016

Did the Repair Install (also called "in-place upgrade") fail, or did it go through, but didn't fix the files?

donnajunk · Apr 22, 2016

I'm all good now! Thanks so much for your help and patience. Since you'd mentioned the SFC having made repairs, I decided to retry the reinstall from the install disk. Success there, reinstalled the missing drivers, restored my MozBackups for email and browser, disabled IE8. I'm not even gonna start with windows updates right now, so I can enjoy the rest of the day off.

Aura · Apr 23, 2016

Good to see that your issue has been solved donna :) You're welcome!

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[SOLVED] Return of The api-ms-win-downlevel-user32-l1-1-0.dll missing

donnajunk

Member

Aura

Sysnative Staff, Security Analyst

donnajunk

Member

donnajunk

Member

Aura

Sysnative Staff, Security Analyst

donnajunk

Member

Aura

Sysnative Staff, Security Analyst

donnajunk

Member

Aura

Sysnative Staff, Security Analyst

donnajunk

Member

Aura

Sysnative Staff, Security Analyst

donnajunk

Member

Aura

Sysnative Staff, Security Analyst

donnajunk

Member

Aura

Sysnative Staff, Security Analyst

donnajunk

Member

Aura

Sysnative Staff, Security Analyst