Replaced Motherboard - now getting Windows not Genuine messages

[Haole Boy]

Aloha,

I replaced the motherboard in a PC a month or so ago, and now am getting Windows not Genuine messages. Contacted HP, and they said I have to buy a new license! Called Microsoft and they said the same thing! I thought you could replace hardware items and then go through a process to get activated again. HELP!!!!

This is an HP Pavilion P7-1154. The COA sticker on the side of the box indicates this is Windows 7 Home Premium.

Here's the output from the MGAdiag tool

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {931AAA87-AF2B-4F83-A96E-E6417F51BE98}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{931AAA87-AF2B-4F83-A96E-E6417F51BE98}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2772199406-89103427-1768817851</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-CPC</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.06</Version><SMBIOSVersion major="2" minor="7"/><Date>20110811000000.000000+000</Date></BIOS><HWID>95260500018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Hawaiian Standard Time(GMT-10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-2822015
Installation ID: 021800540791649265621282317246807136428575301121623481
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 1
Trusted time: 10/10/2015 9:41:41 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:9:2015 07:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAAAAQABAAEAAAACAAAABQABAAEAonYQRe4Irvjq7brkO4qMPCpmytuoaDikAGo=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC

Mahalo!

Harry Z.

 

[Wrench97]

They are not telling stories OEM machines come with OEM licenses tied to the original type OEM hardware that's why the OEM license is cheaper in the first place.

 

[Digerati]

I replaced the motherboard in a PC a month or so ago, and now am getting Windows not Genuine messages. Contacted HP, and they said I have to buy a new license! Called Microsoft and they said the same thing! I thought you could replace hardware items and then go through a process to get activated again. HELP!!!!

As Wrench noted, with an OEM license (which the vast majority are), you can replace everything in a computer and not require a new license - except the motherboard. A new motherboard is considered a new computer, thus requires a new license.

The ONLY exception is when the motherboard is replaced with an exact replacement as part of a repair action because the first board failed.

Note this information is in the EULA which we all agree to when we decide to keep using the computer after the first boot up.

 

[maki]

I have the same problem. I changed the motherboard from GIGABYTE to ASUS. Please help.

 

[Digerati]

I have the same problem. I changed the motherboard from GIGABYTE to ASUS. Please help.

What is it you expect we can do? As said above, when you change motherboards, you are creating a new computer. So you need to buy a new copy of Windows for the new computer you created when you changed motherboards. Your only other legal option is to install Linux.

 

[Haole Boy]

The ONLY exception is when the motherboard is replaced with an exact replacement as part of a repair action because the first board failed.

The replacement motherboard IS an exact replacement. How do I resolve this situation?

Mahalo,

Harry Z.

 

[Wrench97]

Use phone activation in that case to call and speak with a MS rep.

 

[Digerati]

@Harry - I agree with Wrench. Give them a call and explain that it is an exact replacement as part of a repair action. It has been awhile since I had to do this, but in the 5 or 6 times I did, it was never a problem and did not take very long (once I finally got to talk to a human).

 

[Haole Boy]

Does it matter that the replacement motherboard was a used board?

 

[Wrench97]

Not if it is the same brand and model.