[SOLVED] Repeated crashes + BSOD on Windows Vista

H

Handsome

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Hello all. I've been trying to get my family's computer back up and running and have been encountering some weird problems. The system has crashed repeatedly with weird screen artifacts and has BSOD'd about twice since I started playing with it.

The specs are:

  • HP p6130y (about 4 years old)
  • Vista 64-bit (OEM install)
  • CPU: AMD Phenom 9750
  • Mobo: HP VIolet
  • PSU: BFG 450 watt

Originally the graphics card (XFX Radeon 5750) was stopping the whole system from booting. I removed it and now system boots fine but has been crashing often over the last two days. I originally started a thread in hardware in regards to the graphics card failing but have moved here since it started crashing.


Driver verifier is already running on the pc (might be the cause of one of the bsods, didn't really get a chance to look into it). I also intend to run Memtest86+ tonight when I get home tonight and get a chance to do some cleaning with a can of compressed air.


The requested files are attached below.


Thanks for any help!
 
Hi. . .

The 3 most recent dumps (there were 2 others from July) indicate likely unknown hardware failure.

Run HDD diags - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

Run memtest86+ one stick at a time; alternate the slots - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-with-memtest86.html

Be sure to run SeaTools for DOS, LONG test on both HDDs - the 750 GB internal HDD & the external 1 TB USB drive.

Regards. . .

jcgriff2



BSOD SUMMARY
Code: 
[font=lucida console]
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\Mini121913-01.dmp]
Debug session time: Thu Dec 19 15:17:26.304 2013 (UTC - 5:00)
System Uptime: 0 days 0:12:33.161
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0xC1_32
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
Bugcheck code 000000C1
Arguments fffff980`08b66fe0 fffff980`08b66a8e 00000000`0097001c 00000000`00000032

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\Mini121813-01.dmp]
Built by: 6002.18881.amd64fre.vistasp2_gdr.130707-1535
Debug session time: Wed Dec 18 17:36:49.615 2013 (UTC - 5:00)
System Uptime: 0 days 0:40:42.690
Probably caused by : memory_corruption ( nt!MiRemoveAnyPage+fa )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  drvinst.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!MiRemoveAnyPage+fa
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`028c2bca fffffa60`0acc0b20 00000000`00000000
BiosVersion = 5.11   
BiosReleaseDate = 04/28/2009
SystemManufacturer = HP-Pavilion
SystemProductName = NY464AA-ABA p6130y
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\Mini112713-01.dmp]
Debug session time: Wed Nov 27 22:17:09.043 2013 (UTC - 5:00)
System Uptime: 0 days 0:12:22.699
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffffa60`00ef0552
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  

	    
             
       [color=#555555]J. C. Griffith, Microsoft MVP (jcgriff2)[/color]   
             
           [url=http://mvp.microsoft.com/en-us/mvp/John%20C.%20Griffith-4025562][color=#555555][u]http://mvp.microsoft.com/en-us/mvp/John%20C.%20Griffith-4025562[/u][/color][/url]   

           [url=https://www.sysnative.com][color=#555555][u][url]www.sysnative.com[/url][/u][/color][/url]
             
           [url=http://jcgriff2.com][color=#555555][u][url]www.jcgriff2.com[/url][/u][/color][/url] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨


  [/font]
 
jcgriff2 said:
Hi. . .

The 3 most recent dumps (there were 2 others from July) indicate likely unknown hardware failure.

Run HDD diags - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

Run memtest86+ one stick at a time; alternate the slots - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-with-memtest86.html

Be sure to run SeaTools for DOS, LONG test on both HDDs - the 750 GB internal HDD & the external 1 TB USB drive.

Regards. . .

jcgriff2



BSOD SUMMARY
Code: 
[FONT=lucida console]
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\Mini121913-01.dmp]
Debug session time: Thu Dec 19 15:17:26.304 2013 (UTC - 5:00)
System Uptime: 0 days 0:12:33.161
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0xC1_32
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
Bugcheck code 000000C1
Arguments fffff980`08b66fe0 fffff980`08b66a8e 00000000`0097001c 00000000`00000032

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\Mini121813-01.dmp]
Built by: 6002.18881.amd64fre.vistasp2_gdr.130707-1535
Debug session time: Wed Dec 18 17:36:49.615 2013 (UTC - 5:00)
System Uptime: 0 days 0:40:42.690
Probably caused by : memory_corruption ( nt!MiRemoveAnyPage+fa )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  drvinst.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!MiRemoveAnyPage+fa
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`028c2bca fffffa60`0acc0b20 00000000`00000000
BiosVersion = 5.11   
BiosReleaseDate = 04/28/2009
SystemManufacturer = HP-Pavilion
SystemProductName = NY464AA-ABA p6130y
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\Mini112713-01.dmp]
Debug session time: Wed Nov 27 22:17:09.043 2013 (UTC - 5:00)
System Uptime: 0 days 0:12:22.699
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffffa60`00ef0552
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  

        
             
       [COLOR=#555555]J. C. Griffith, Microsoft MVP (jcgriff2)[/COLOR]   
             
           [URL="http://mvp.microsoft.com/en-us/mvp/John%20C.%20Griffith-4025562"][COLOR=#555555][U]http://mvp.microsoft.com/en-us/mvp/John%20C.%20Griffith-4025562[/U][/COLOR][/URL]   

           [URL="https://www.sysnative.com"][COLOR=#555555][/COLOR][/URL][COLOR=#555555][U][URL="https://www.sysnative.com"]www.sysnative.com[/URL][/U][/COLOR]
             
           [URL="http://jcgriff2.com"][COLOR=#555555][/COLOR][/URL][COLOR=#555555][U][URL="http://www.jcgriff2.com"]www.jcgriff2.com[/URL][/U][/COLOR] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨


  [/FONT]
Click to expand...

Thanks for such a quick reply! I'll run those as soon as I get home tonight (might be a few more hours).

A few questions though, did it have the recent crashes (within the last two days)? Or was there just one and two from July?
My other concern is that I do not currently have (nor do I think there has ever been) an external harddrive hooked to this computer. Maybe an error in the report?

And lastly, just to clarify: do at least ten passes on each stick of ram in each slot, correct?

Thanks again.
 
Handsome said:
A few questions though, did it have the recent crashes (within the last two days)? Or was there just one and two from July?
Click to expand...

There were 5 total -
  1. 26 July 2012
  2. 06 July 2013
  3. 17 Dec 2013
  4. 18 Dec 2013
  5. 19 Dec 2013

I focused on the most recent 3.

Handsome said:
My other concern is that I do not currently have (nor do I think there has ever been) an external harddrive hooked to this computer. Maybe an error in the report?
Click to expand...

Apologies. . . I misread msinfo32 -- it was a 1 GB USB flash drive; not a 1 TB external drive!

Please ignore my request to test an external USB drive.

Handsome said:
And lastly, just to clarify: do at least ten passes on each stick of ram in each slot, correct?
Click to expand...

Yes - if you can spare the time. I know you have 8 GB RAM - 4x2 GB configuration.

Happy Holidays!

jcgriff2
 
jcgriff2 said:
Handsome said:
A few questions though, did it have the recent crashes (within the last two days)? Or was there just one and two from July?
Click to expand...

There were 5 total -
  1. 26 July 2012
  2. 06 July 2013
  3. 17 Dec 2013
  4. 18 Dec 2013
  5. 19 Dec 2013

I focused on the most recent 3.

Handsome said:
My other concern is that I do not currently have (nor do I think there has ever been) an external harddrive hooked to this computer. Maybe an error in the report?
Click to expand...

Apologies. . . I misread msinfo32 -- it was a 1 GB USB flash drive; not a 1 TB external drive!

Please ignore my request to test an external USB drive.

Handsome said:
And lastly, just to clarify: do at least ten passes on each stick of ram in each slot, correct?
Click to expand...

Yes - if you can spare the time. I know you have 8 GB RAM - 4x2 GB configuration.

Happy Holidays!

jcgriff2
Click to expand...

Thanks for replying so quickly again and happy holidays to you too!

I have no problem testing the RAM but it might take me a while to do and get back to you on. I just burned a copy of Seatools from my laptop and I'll run it on the home computer tonight.
 
Yes - start with SeaTools.

I understand about the RAM testing -- it is a lengthy process.
 
I ran Seatools over night and the drive passed the test. Running memtest right now. I'll update as soon as I find anything.
 
Glad to hear about SeaTools.

Have you had any other problems with the system besides BSODs -- such as app hangs & crashes?
 
jcgriff2 said:
Glad to hear about SeaTools.

Have you had any other problems with the system besides BSODs -- such as app hangs & crashes?
Click to expand...
It was freezing up very often with weird screen errors when it froze. It seemed to just happen intermittently. I couldn't repeatedly do one thing to make it crash, it just randomly occurred. Before that it wouldn't start at all, but I was able to get it to boot after a lot of troubleshooting led me to believe the graphics card had gone bad and I took it out. I uninstalled the graphic card drivers and reverted to the integrated graphic drivers.

On a side note, I have been running Memtest nearly all day. I did a few passes of all the RAM this morning and it did find quite a few errors in just the first pass so I shut the test down and began again. I haven't had a chance to run each individual module for ten passes in each slot because the tests have been taking very long. Instead, I've been testing all the modules in just one slot for about four passes (or about 2 or 2 and a half hours of tests on each module).

So far there have been no errors but I don't know how well I trust the results being that I didn't test each module very long. I'm trying to think of another way to run the tests that might be a little quicker since I'm rather impatient. Since the tests on all the RAM at once were spitting out errors rather quickly (within one pass), I'm hoping that the individual problem will show itself quickly.
 
Did you test the RAM with all 4 sticks in or one at a time in the slot in which it was in?

memtest86+ can give erroneous results if >1 stick is tested.

Any idea which stick tested bad?

Do you have another PSU to swap?
Code: 
PSU: BFG 450 watt

When the system would not start, was it a complete power failure, i.e., any power getting to the system -- lights, fan, etc...?

What are temps like?

Stress the system & run Speccy - http://www.filehippo.com/download_speccy
- "File" | "Publish Snapshot" | Paste URL into your next post

Regards. . .

jcgriff2

`
 
jcgriff2 said:
Did you test the RAM with all 4 sticks in or one at a time in the slot in which it was in?
Click to expand...

I tested all four sticks of RAM in all four slots at first, and it spat out a bunch of errors within the first pass on two occasions. Then I began testing each stick one by one, doing four passes each, but all in the same slot. No errors occurred when doing those tests. I'm working on testing each stick individually in every slot one by one right now, which will hopefully bring something up.

Any idea which stick tested bad?
Click to expand...

No clue. As of yet I haven't had any errors pop up when testing any of the sticks by themselves.

Do you have another PSU to swap?
Click to expand...

Yes. Actually I have a brand new Antec earthwatts 650 watts in the system as of right now that I'm using for all the testing since I thought originally that the power supply might be a problem. Sorry I forgot to mention that!

When the system would not start, was it a complete power failure, i.e., any power getting to the system -- lights, fan, etc...?
Click to expand...

On first attempt to start it, it would start and then immediately (less than a second) shut itself off. The fans would kick on very quickly and the case lights would turn on, but shut off again immediately. On repeated attempts, nothing seemed to happen at all. This only happened when the graphics card was attached. I could run any other combination of components I could think of but as soon as the graphics card was attached it wouldn't boot. I tried both the BFG and Antec power supplies and I made sure the card was properly seated and plugged in, but it wouldn't start as long as the card was in.

What are temps like?
Click to expand...

Not too sure about when at desktop or under load since I've had it on Memtest all day, but in Memtest the cpu temp hasn't gone past about 45c if I remember correctly. I think the max temp for this cpu is 61 c if my memory serves me correct.

I'll get right on running speccy. I'll post back as soon as I can.
 
jcgriff2 said:
Thanks for Speccy - temps look real good.

Much, much cooler than mine!
Click to expand...

No problem! Thanks for all the help so far. I was also surprised by how cool the pc runs on stock coolers and a tiny HP case with only one case fan!

Is there anything else I should be doing? Or is keeping on with Memtest the main priority?
 
I think two of my RAM slots might be bad. I need to confirm by trying all of the sticks, but from testing yesterday and over night I have found that with at least one of the RAM modules, when in two of the slots it will do pass after pass successfully until I tell it to stop, but when in the the other two slots it either starts spitting errors or the test itself crashes within one pass. Today I'm going to test the other sticks to see if there is a pattern.
 
Sorry to post three times in a row!

After running tests today I think I might be able to confirm that two of the RAM slots are bad. I tried to test each stick of RAM in each slot for at least 3 passes, but all four RAM sticks failed within the first or second pass in slot 4. Three of the sticks failed the test in slot 2 within the first few minutes, though one stick was able to go for two complete, successful passes before I stopped the test.

I did run each stick in both slots 1 and 3 for at least five passes per slot without fail over the course of yesterday and today and I don't remember any of them failing in those slots (probably should have kept definite log) . I also let one stick run over night and it successfully completed 11 passes in slot 1 without any problem.

I know I didn't do the best job of troubleshooting and the results aren't super conclusive, but the fact that all four RAM sticks failed in slot 4 within just a few minutes is pretty convincing to me. I'm going to test each stick in slots 1 and 3 for probably another four passes or so to see if they fail in those slots. I also plan to test two sticks at once using slots 1 and 3 to see what happens and see if I can run Windows through normal use without any immediate crashes.
 
The results of the other 2 will be interesting.

Not very timely given Christmas holidays. :(
 
jcgriff2 said:
The results of the other 2 will be interesting.

Not very timely given Christmas holidays. :(
Click to expand...

It's actually pretty good for me since I have time off to try to take care of this before work and school and all start up again. And luckily we have my laptop and as soon I can get this pc squared away, I'm actually building a new pc as a Christmas present for myself. I'm testing two sticks at once in slots 1 and 3 right now so I think I might let those go for just like two or three passes and then see how well Windows runs.
 
jcgriff2 said:
Have you tested the sticks individually?
Click to expand...

Yes. For about five passes or so per stick in slots 1 and 3. I plan to test each stick individually for a few more passes in those slots, but right now I'm curious to see what happens when I have two sticks going at once. Is that not a good idea?
 

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