Reliability Monitor suddenly shows blank history (except critical events and stability index)

krzemien

krzemien

Well-known member
Joined
Mar 11, 2018
Posts
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As per the subject line: entirely out of the blue and since last weekend Reliability Monitor on my Windows 10 Home 1909 up-to-date PC suddenly started showing blank history.

There are only critical events shown, and stability index also does continue to work correctly. What's missing are 'informational events' and 'warnings' - past and current.

See the screenshot below:

1592552759043.png​


The expected view would be something like this, obviously:

1592552794813.png​


Apart from that PC works absolutely fine, SFC and DISM both yield no disconcerting results. I do use CCleaner but I specifically do not clean any Windows logs. Event Viewer remains unscathed either.

I literally have no idea what might have triggered it - the only thing that has occurred was me playing with rather dated software & trying to run it in Windows 7 compatibility mode that has triggered few failures on 12/06. But I'm not sure about the connection here.

I did raise it on Ten Forums here but got inevitable 'clean install' nonsensical advice:

Reliability Monitor is blank - Windows 10 Help Forums

So wonder if anybody here has any creative idea how to troubleshoot it?

Does anybody know where this data is kept or retrieved from to start with? I think it used to be in C:\ProgramData\Microsoft\RAC in previous versions of Windows, but I do not believe that's the case here.

Any ideas as to address this rather trifling and annoying issue will be most appreciated.
 
Thanks - I've seen them but none of these would apply I'm afraid.

As I wrote above:

Does anybody know where this data is kept or retrieved from to start with? I think it used to be in C:\ProgramData\Microsoft\RAC in previous versions of Windows, but I do not believe that's the case here.

Both tweaks refer to this particular place which - as I said - does not exist on Windows 10.

By the same token, RacTask does not exist as a job either.
 
Ok, I found the module that opens when I open Reliability Monitor, by using Resource Hacker. I could not find it online anywhere.

It's: C:\Windows\System32\wbem\WmiPrvSE.exe

command Line : C:\WINDOWS\system32\wbem\wmiprvse.exe -Embedding

Parents in this order : svchost.exe > services.exe >wininit.exe



Look in services.exe for WMI Performance Adapter and make sure its not disabled.
 
Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread
 
@xrobwx71:

Thanks for checking - yeah, could not find it anywhere either! I was thinking about using Process Monitor or similar but did not try it yet.

I will definitely check it tomorrow

@zbook:

That's from my Windows 8.1 laptop:

1592597450697.png
​
I will obviously check next time I boot my Windows 10 PC but I am confident that it's exactly the same there as I have the same settings applied on both devices and perform alike maintenance activities and at similar intervals either (and Reliability Monitor does work absolutely fine here).

As I wrote, I do not touch any Windows logs: I never saw any compelling enough reason why I should do. I also stopped using /Cleanup-Image via DISM or Windows Update via Disk Cleanup last year.
 
Nah, should have included it in my comments above: I do scan for these (Analyze) but never clean them at all. In fact, on this particular laptop I do have some error reports squirrelled back from 2013...!

The only files I do remove - manually either - are Windows and Internet Temporary Files.

Please also note that Error Reporting has nothing to do with this problem - what's missing are 'informative events' and 'warnings'. Errors in fact are present.
 
These are additional software or Windows features that can clean data that is used for troubleshooting:
Glary Utilities
Wise Cleaner
Storage > free up space
Disk Cleanup

As xrobwx71 commented these should be unchecked:
Memory Dumps
Windows Error Reporting
 
Don't use any of them.

Also and as requested:

1592643178737.png​


I did check WMI Performance Adapter in Services and it's running normally.
 
Also, I analysed the batch as per the link supplied earlier:

Reliability Monitor - View All Problem Reports Empty

It simply clears all logs.

1592647381908.png

Hardly a solution as it may lead to other interesting issues. So I've not exceuted it.

My question still stands: does anybody know where (or more likely: how) exactly this information that Reliability Monitor does not show in my case is kept?
 
I appreciate that but the link you supplied refers to some script that primarily clears all system logs - so hardly an indication 'where Reliability Monitor data is kept' I'm afraid (=everywhere?). It also does delete some content in some folders - but as I pointed out, they do not exist in Windows 10.

Also, if I remove all logs I will not be able to troubleshoot it any further - and this is obviously assuming that the issue get fixed in the first place.

As much as I'm interested in restoring Reliability Monitor to the previous state, I would really like to know what happened and what exactly has contributed to this situation. Clearing all logs therefore will not be beneficial under these circumstances.
 
Thanks very much - and I will continue to investigate, in background and within my modest means.
 
So checking this against my Windows 8.1 laptop (which does work fine in this respect) it appears that all required information in the Applications log (via Event Viewer) is present and available.

Consider installation of Calibre on my Windows 8.1. laptop earlier this week:

1.png​

Detail of this event:

2.png
​
As seen in Event Viewer / Application:

3.png

​
The same information is present in the same place (in Application log in Event Viewer):

4.png​

And yet Reliability Monitor does not show it.
 
Thanks, but see my posts #12 and #14 above.

As much as I'm interested in fixing it, obviously, I am also very much keen on finding out what's the culprit and what has actually triggered this inconvenience.
 

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