[SOLVED] Recurring Windows Update failure

2davidc8

Contributor
Joined
Aug 19, 2015
Posts
15
Location
Dublin, CA
Hello

I'm having a recurring Windows Update failure problem that I'm pretty sure you've seen before and is probably nothing new, because a search of the individual KBxxxxxx numbers involved yields other posts dealing with same, but not necessarily with these same failed updates as a group.
Right now, there are 4 updates that always attempt to get installed every time I shut down, but always fail. What they have in common that the error code is always 800B0100, indicating a missing file. I've done a search for the name of the missing file, but cannot find it. I'm hoping that this problem is common enough that you'll recognize it right away, without having to do a deep investigation. Please let me know if I still have to run SFCFix to diagnose the problem, and I'll attempt to do so.

Checking my Windows Update History, here's the trail of the problem:

Started on 6/9/15 with KB3057839 failing to install every day. Then this all stopped on 7/14/15, and this update no longer tried to install itself.
Next day, 7/15/15, KB3070102 started failing every day. This, too, stopped on 8/11/15, to be replaced by KB3078601 daily failures, which persist to this day.

(Side question: when KB3057839 and KB3070102 stopped trying to update, does this mean they were superseded and I no longer need to be concerned with them?)

I had just one daily failure until 9/9/15 when KB3087039 joined in the fun. Then it was two daily failures until 11/11/15 when KB3097877 appeared.

Bottom line, my 4 daily failures are now:
KB3078601
KB3087039
KB3109094
kB3134214

Two others, KB3097877 and KB3124000, have come and gone. To my knowledge, the 4 that have "come and gone" have never been successfully applied.

Any ideas? I'd appreciate your help, please.

I'm running Windows 7 Home Premium Service Pack 1. Let me know if you need additional info.

Thanks,
David
 
Hi David :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Hi Aura,
Thank you for offering to help. I've been knocked down by the flu. I'll follow your instructions and send you an update ASAP.
David


Hi David :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Hi Aura,

OK, I installed and ran the SURT tool. There were actually 2 log files, CheckSUR.txt and ChecSUR.persist.txt.

First, CheckSUR.txt:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-03-01 00:39Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b
Summary:
Seconds executed: 2083
Found 12 errors
CSI Manifest All Zeros Total count: 4
CBS MUM Corrupt Total count: 4
CBS Catalog Corrupt Total count: 4
Unavailable repair files:
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f.manifest
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b.manifest
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat

---------------------------------------------------------

And, CheckSUR.persist.txt:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-11 03:03
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Catalog Corrupt 0x800B0003 winsxs\Catalogs\4d9fad72b90800a7ccb667f01c436cb4262bebf6243de45e1ce03d9eef03eb9c.cat 2c934ed94eb..5ae7645601c_31bf3856ad364e35_6.1.7601.23072_771d9fafb032bc88
(fix) CSI Catalog Corrupt CSI File Replaced Deleted CatalogThumbprint
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16
(f) CSI Catalog Corrupt 0x800B0003 winsxs\Catalogs\0ebcffd8e33877c130110999d5a3deb42225d287c9b8e074fef1a503d9c514cf.cat 9989f5e8b0f..ba9af1d0e39_31bf3856ad364e35_6.1.7601.18869_ea85e3a83751a2e0
(fix) CSI Catalog Corrupt CSI File Replaced Deleted CatalogThumbprint
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f
(f) CSI Catalog Thumbprint Invalid 0x00000000 4d9fad72b90800a7ccb667f01c436cb4262bebf6243de45e1ce03d9eef03eb9c ddcad9f5a87..543b64e363f_31bf3856ad364e35_6.1.7601.18869_b13077b836b46ae7
(fix) CSI Catalog Thumbprint Invalid CSI Catalog Thumbprint Deleted 4d9fad72b90800a7ccb667f01c436cb4262bebf6243de45e1ce03d9eef03eb9c
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a
(f) CSI Catalog Thumbprint Invalid 0x00000000 0ebcffd8e33877c130110999d5a3deb42225d287c9b8e074fef1a503d9c514cf 31667ebe3ff..1188695fe2f_31bf3856ad364e35_6.1.7601.23072_62df0dbfd8729e6c
(fix) CSI Catalog Thumbprint Invalid CSI Catalog Thumbprint Deleted 0ebcffd8e33877c130110999d5a3deb42225d287c9b8e074fef1a503d9c514cf
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b
Summary:
Seconds executed: 1844
Found 16 errors
Fixed 4 errors
CSI Manifest All Zeros Total count: 4
CSI Catalog Corrupt Total count: 2
Fixed: CSI Catalog Corrupt. Total count: 2
CBS MUM Corrupt Total count: 4
CBS Catalog Corrupt Total count: 4
CSI Catalog Thumbprint Invalid Total count: 2
Fixed: CSI Catalog Thumbprint Invalid. Total count: 2
Unavailable repair files:
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f.manifest
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b.manifest
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-12 02:57
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b
Summary:
Seconds executed: 1328
Found 12 errors
CSI Manifest All Zeros Total count: 4
CBS MUM Corrupt Total count: 4
CBS Catalog Corrupt Total count: 4
Unavailable repair files:
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f.manifest
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b.manifest
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-03-01 00:39
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b
Summary:
Seconds executed: 2083
Found 12 errors
CSI Manifest All Zeros Total count: 4
CBS MUM Corrupt Total count: 4
CBS Catalog Corrupt Total count: 4
Unavailable repair files:
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f.manifest
winsxs\manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a.manifest
winsxs\manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b.manifest
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat
servicing\packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat


I hope these are the files that you are looking for. As you can see, the tool was not able to fix all errors.

Thanks! :smile9:

David
 
All good david, thanks for the logs :) Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);
  • Download the attached archive file, Packs.zip and save it on your Desktop;
  • Once it's downloaded, right-click on it and select Extract All...;
  • Check the Show extracted files when complete checkbox, and click on Extract;
  • On completion, a folder will open with two folders inside it, Manifests and Packages;
    • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
    • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
  • Run the System Update Readiness Tool (SURT) again;
  • On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;
View attachment Packs.zip
 
Hi Aura,

OK, I followed your instructions. Things look good, I think. Here are the contents of the CheckSUR files:

First, CheckSUR.log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-03-02 03:25Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1613
No errors detected
----------------------------------------------------------------------------------------------------
And, now CheckSUR.persist.log:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-03-02 02:18
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_2_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_3_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3057839_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.mum from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3057839~31bf3856ad364e35~amd64~~6.1.1.3.cat from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16
(fix) CSI Manifest All Zeros CSI File Replaced File: wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_21b4ad36fed76f16.manifest From: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_16e85fe9b14a6f7f.manifest From: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a.manifest wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a
(fix) CSI Manifest All Zeros CSI File Replaced File: wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18869_none_213d0a3be5ab317a.manifest From: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23072_none_176002e4ca76ad1b.manifest From: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
Summary:
Seconds executed: 1696
Found 8 errors
Fixed 8 errors
CSI Manifest All Zeros Total count: 4
Fixed: CSI Manifest All Zeros. Total count: 4
CBS MUM Corrupt Total count: 4
Fixed: CBS MUM Corrupt. Total count: 4
Fixed: CBS Paired File. Total count: 4

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-03-02 03:25
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1613
No errors detected
-------------------------------------------------------------------------------------------
Just curious, did you supply the missing files in your Packs.zip file?

And one more question, if I may:
in my OP, I mentioned that the following Windows Updates have, in the past, appeared on my computer several times, but to my knowledge have never been successfully applied, and now no longer appear. I understand that Microsoft sometimes will supply a comprehensive update that incorporates other earlier updates, thus superseding those earlier updates and making them no longer necessary. Is that the case with these updates:

KB3057839
KB3070102
KB3097877
KB3124000 ??

Thank you. You've been great help! :smile9:

David
 
Hi Aura,

I was able to successfully install the 4 Windows Updates that previously were always failing! Thank you!

Thanks also for your reply about the 4 other updates that at one time appeared on my update list but now no longer show up even though they've never been successfully installed. Each one appeared for approximately one month, the update always failed, but then they stopped appearing on the update list. You called them Security Updates for kernel-mode drivers. Do you recommend that I should still try to install these updates? Or can I ignore them? It seems that at least one of them, KB3070102, has been superseded by a later update. Perhaps the others have been also? Other than that one, I can't find information whether the others are obsolete and can be ignored.

Regards,
David
 
That's good news :)

And personally, I would leave them be. If they do not appear as available updates, it might be because they aren't needed anymore. Windows Updates are also delivered based on your current system, so if you have or lack X or Y, some updates will be proposed, while others won't.
 
Hi Aura,

Once again, thank you for your help. As you can tell, I'm relatively new on this forum. How do I declare this issue fixed?

I think that I could learn a lot by just hanging around this forum and reading the various posts. Thank you for showing me this resource!

Regards,
David
 
I'll be marking your thread as [SOLVED], so everyone will know that we're done here :) If you ever get Windows Update issues again, feel free to create a new thread, and I, or another Windows Update Trainee/Analyst will assist you :)
 

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