Receiving unknown update error fromf Windows Update

G

gben123

Member
Joined
Aug 10, 2015
Posts
19
Hello. I was referred to you by Bleeping Computer.

For a long time I've been unable to perform Windows Update. I've run several versions of the Update Troubleshooter as well as SFCFix whose logfile I'll paste here:


SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-10 13:30:27.747
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 4
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-10 13:38:25.368
----------------------EOF-----------------------
 
Hi gben123 :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Aura said:
Hi gben123 :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
Click to expand...
 
I think the logfile is attached. The "manage attachments" is a little difficult to figure out.
 
I do not see the log attached in your last reply.
 
That's good :) Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);
  • Download the attached archive file, Packs.zip and save it on your Desktop;
  • Once it's downloaded, right-click on it and select Extract All...;
  • Check the Show extracted files when complete checkbox, and click on Extract;
  • On completion, a folder will open with two folders inside it, Manifests and Packages;
    • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
    • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
  • Run the System Update Readiness Tool (SURT) again;
  • On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;
Packs.zip
 
Packs.zip is at the bottom of my previous post.
7oWpfpD.png
 
What I'm saying is clicking on the link does not take me to packs.zio but rather to a download site in which Packs.zip is nowhere to be found
 
Ah I'm sorry, my mistake. It's called SFCFix.zip. Use these instructions please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
When I open the directory after extracting I see a file, SFCFix.txt and a directory ../winsxs
 
Please follow the instructions in my precedent post. You do not have to extract the .zip. Simply drag it over SFCFix like shown in the .gif.
 
Here's the logfile:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-15 20:53:28.973
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Gary\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\windows\winsxs\x86_microsoft-windows-ie-iediag_31bf3856ad364e35_9.4.8112.16421_none_2f5fcfbaab97b79b
Successfully took permissions for file or folder C:\windows\winsxs\wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e
Successfully took permissions for file or folder C:\windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20553_none_65343d2349a24986
Successfully took permissions for file or folder C:\windows\winsxs\amd64_microsoft-windows-f..itmap-ms_sans_serif_31bf3856ad364e35_6.1.7600.16385_none_ac9f9e10add68c8b

Successfully copied file C:\Users\Gary\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-ie-iediag_31bf3856ad364e35_9.4.8112.16421_none_2f5fcfbaab97b79b\iediagcmd.exe to C:\windows\winsxs\x86_microsoft-windows-ie-iediag_31bf3856ad364e35_9.4.8112.16421_none_2f5fcfbaab97b79b\iediagcmd.exe.
Successfully copied file C:\Users\Gary\AppData\Local\niemiro\Archive\winsxs\wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e\_isdel.exe to C:\windows\winsxs\wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e\_isdel.exe.
Successfully copied file C:\Users\Gary\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20553_none_65343d2349a24986\url.dll to C:\windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20553_none_65343d2349a24986\url.dll.
Successfully copied file C:\Users\Gary\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-f..itmap-ms_sans_serif_31bf3856ad364e35_6.1.7600.16385_none_ac9f9e10add68c8b\ssee874.fon to C:\windows\winsxs\amd64_microsoft-windows-f..itmap-ms_sans_serif_31bf3856ad364e35_6.1.7600.16385_none_ac9f9e10add68c8b\ssee874.fon.

Successfully restored ownership for C:\windows\winsxs\x86_microsoft-windows-ie-iediag_31bf3856ad364e35_9.4.8112.16421_none_2f5fcfbaab97b79b
Successfully restored permissions on C:\windows\winsxs\x86_microsoft-windows-ie-iediag_31bf3856ad364e35_9.4.8112.16421_none_2f5fcfbaab97b79b
Successfully restored ownership for C:\windows\winsxs\wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e
Successfully restored permissions on C:\windows\winsxs\wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e
Successfully restored ownership for C:\windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20553_none_65343d2349a24986
Successfully restored permissions on C:\windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20553_none_65343d2349a24986
Successfully restored ownership for C:\windows\winsxs\amd64_microsoft-windows-f..itmap-ms_sans_serif_31bf3856ad364e35_6.1.7600.16385_none_ac9f9e10add68c8b
Successfully restored permissions on C:\windows\winsxs\amd64_microsoft-windows-f..itmap-ms_sans_serif_31bf3856ad364e35_6.1.7600.16385_none_ac9f9e10add68c8b
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-08-15 20:53:31.554
Script hash: CO6gt363CS9/OoduZoQVmcG7C+Op/RK7pFy/Y3WZyos=
----------------------EOF-----------------------
 
Alright, now we'll run a SFC scan to see if the replacements are accepted.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Here's the logfile:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-15 20:53:28.973
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Gary\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\windows\winsxs\x86_microsoft-windows-ie-iediag_31bf3856ad364e35_9.4.8112.16421_none_2f5fcfbaab97b79b
Successfully took permissions for file or folder C:\windows\winsxs\wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e
Successfully took permissions for file or folder C:\windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20553_none_65343d2349a24986
Successfully took permissions for file or folder C:\windows\winsxs\amd64_microsoft-windows-f..itmap-ms_sans_serif_31bf3856ad364e35_6.1.7600.16385_none_ac9f9e10add68c8b

Successfully copied file C:\Users\Gary\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-ie-iediag_31bf3856ad364e35_9.4.8112.16421_none_2f5fcfbaab97b79b\iediagcmd.exe to C:\windows\winsxs\x86_microsoft-windows-ie-iediag_31bf3856ad364e35_9.4.8112.16421_none_2f5fcfbaab97b79b\iediagcmd.exe.
Successfully copied file C:\Users\Gary\AppData\Local\niemiro\Archive\winsxs\wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e\_isdel.exe to C:\windows\winsxs\wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e\_isdel.exe.
Successfully copied file C:\Users\Gary\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20553_none_65343d2349a24986\url.dll to C:\windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20553_none_65343d2349a24986\url.dll.
Successfully copied file C:\Users\Gary\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-f..itmap-ms_sans_serif_31bf3856ad364e35_6.1.7600.16385_none_ac9f9e10add68c8b\ssee874.fon to C:\windows\winsxs\amd64_microsoft-windows-f..itmap-ms_sans_serif_31bf3856ad364e35_6.1.7600.16385_none_ac9f9e10add68c8b\ssee874.fon.

Successfully restored ownership for C:\windows\winsxs\x86_microsoft-windows-ie-iediag_31bf3856ad364e35_9.4.8112.16421_none_2f5fcfbaab97b79b
Successfully restored permissions on C:\windows\winsxs\x86_microsoft-windows-ie-iediag_31bf3856ad364e35_9.4.8112.16421_none_2f5fcfbaab97b79b
Successfully restored ownership for C:\windows\winsxs\wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e
Successfully restored permissions on C:\windows\winsxs\wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e
Successfully restored ownership for C:\windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20553_none_65343d2349a24986
Successfully restored permissions on C:\windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20553_none_65343d2349a24986
Successfully restored ownership for C:\windows\winsxs\amd64_microsoft-windows-f..itmap-ms_sans_serif_31bf3856ad364e35_6.1.7600.16385_none_ac9f9e10add68c8b
Successfully restored permissions on C:\windows\winsxs\amd64_microsoft-windows-f..itmap-ms_sans_serif_31bf3856ad364e35_6.1.7600.16385_none_ac9f9e10add68c8b
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-08-15 20:53:31.554
Script hash: CO6gt363CS9/OoduZoQVmcG7C+Op/RK7pFy/Y3WZyos=
----------------------EOF-----------------------
 
Alright, can you try to install your Windows Update now? If they fail, give me the error code that you're getting and upload the two files below for me please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
Aura said:
Alright, can you try to install your Windows Update now? If they fail, give me the error code that you're getting and upload the two files below for me please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
Click to expand...
 
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