Really stuck on updating windows. pls help

Tanya · Nov 14, 2015

:r1: Dear experts,

Samsung N150 netbook
windows 7 starter edition

given to me 2nd hand 2013 with a virus. i cleaned it up and did system restore setting to factory default.
(I am pretty good and fix machine normally quite easily)

since about then it wont run any windows updates :shame2:
otherwise runs okish but slow.

i have done every fix in the book to get win updates working. The list of 'fails' just gets longer. :confused2:
keep getting error codes: 80070308 and 643 :huh:

and tried SURT tool several times today.

I am attaching CBS folder.
Many thanks in advance :smile9:

Aura · Nov 17, 2015

Hi Tanya :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

Tanya · Nov 21, 2015

Hello again,

I have a problem
I get the message when trying to run sfc scannow
"another servicing or repair operation is currently running"

Can you please help?

Aura · Nov 21, 2015

If you are receiving that error message when attempting to run SFC, you need to restart your computer. If even after the restart you get that error message, let me know.

Tanya · Nov 25, 2015

Hi Aura

here's the file you need- thank you so much!! :hug:

https://www.dropbox.com/s/qonqm80rld2zw2d/CBS.log?dl=0

Just to let you know....I had to manually find the CBS file as the method you gave me didn't work
It was easy enough though

Aura · Nov 25, 2015

Thank you for the log Tanya :) Now, we'll run SURT and see if it have anything for us.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

Tanya · Dec 1, 2015

Hi Aura,
I downloaded the SURT tool and installed and the first thing it said was it needed to do a hotfix KB 947821. However the 'installing' has been just sitting there doing nothing....the green bar hasn't even appeared.

I opened checksur log and this is what it says:

[FONT=Arial, Helvetica, sans-serif]=================================[/FONT]
[FONT=Arial, Helvetica, sans-serif]Checking System Update Readiness.[/FONT]
[FONT=Arial, Helvetica, sans-serif]Binary Version 6.1.7601.22471[/FONT]
[FONT=Arial, Helvetica, sans-serif]Package Version 26.0[/FONT]
[FONT=Arial, Helvetica, sans-serif]2015-12-01 20:45[/FONT]
[FONT=Arial, Helvetica, sans-serif]
[/FONT]
[FONT=Arial, Helvetica, sans-serif]Checking Windows Servicing Packages[/FONT]
[FONT=Arial, Helvetica, sans-serif]
[/FONT]
[FONT=Arial, Helvetica, sans-serif]Checking Package Manifests and Catalogs[/FONT]
[FONT=Arial, Helvetica, sans-serif]
[/FONT]
[FONT=Arial, Helvetica, sans-serif]Checking Package Watchlist[/FONT]
[FONT=Arial, Helvetica, sans-serif]
[/FONT]
[FONT=Arial, Helvetica, sans-serif]Checking Component Watchlist[/FONT]
[FONT=Arial, Helvetica, sans-serif]
[/FONT]
[FONT=Arial, Helvetica, sans-serif]Checking Packages[/FONT]
[FONT=Arial, Helvetica, sans-serif]
[/FONT]
[FONT=Arial, Helvetica, sans-serif]Checking Component Store

I'm guessing it isn't complete?[/FONT]

Tanya · Dec 1, 2015

UPDATE!! :dance:

Hi Aura,
It did the hotfix KB 947821. (with a little help via this page as the hotfix got very stuck Windows update stuck. Fix It is stuck. So is KB947821. What should I do? - Super User)

Checksur log is now complete:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-12-01 20:45

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2058
No errors detected

Many thanks!! Look forward to next step :wave:

Aura · Dec 1, 2015

Good :) Since SURT didn't return anything, we're ready to proceed. How many updates are you trying to install now?

Tanya · Dec 6, 2015

Hi again :grin1:

34 important
5 optional

Literally only a handful have successfully installed since October 2013
My update history is 95% Fails since then :noidea:

ty!

Aura · Dec 6, 2015

Alright, try to install your updates now. If they fail, upload the two files below for me to review.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

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Really stuck on updating windows. pls help

Tanya

Member

Aura

Sysnative Staff, Security Analyst

Tanya

Member

Aura

Sysnative Staff, Security Analyst

Tanya

Member

Aura

Sysnative Staff, Security Analyst

Tanya

Member

Tanya

Member

Aura

Sysnative Staff, Security Analyst

Tanya

Member

Aura

Sysnative Staff, Security Analyst