"random" BSODs, Win 8.1 x64, Asus Zenbook UX32LA

PeckingOrder

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Joined
Oct 14, 2014
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4
Hey,

I've had 4 BSODs since I installed the OS on my Zenbook UX32LA. The RAM has been tested using MemTest86 for a few hours (full run), with no errors reported. All the latest windows updates (except some MS apps I don't want on my PC) are installed, and the drivers are latest too, afaik. The BIOS is latest too. I've updated the Intel HD Graphics driver and the Atheros Wi-Fi driver since the OS installation.

There's nothing common to the particular BSODs (no single user action causing them), at least from my perspective as a user.

I've attached a screenshot of my laptop's hardware configuration and a zip file with the 4 BSOD dumps. If there's any more information that's needed to work this out (specific driver versions and more detailed summary of the hardware come to mind), I'll be happy to post it on request.

Thanks for you help in advance.

post-917701-0-49058700-1413307859.png
 

Attachments

Hi,

SYSTEM_SERVICE_EXCEPTION (3b)

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.


Code:
0: kd> k
Child-SP          RetAddr           Call Site
ffffd000`383ddfe8 fffff803`595737e9 nt!KeBugCheckEx
ffffd000`383ddff0 fffff803`595730fc nt!KiBugCheckDispatch+0x69
ffffd000`383de130 fffff803`5956f1ed nt!KiSystemServiceHandler+0x7c
ffffd000`383de170 fffff803`594fc3a5 nt!RtlpExecuteHandlerForException+0xd
ffffd000`383de1a0 fffff803`594fb25f nt!RtlDispatchException+0x1a5
ffffd000`383de870 fffff803`595738c2 nt!KiDispatchException+0x61f
ffffd000`383def60 fffff803`59572014 nt!KiExceptionDispatch+0xc2
ffffd000`383df140 fffff800`a0925fb0 nt!KiPageFault+0x214
ffffd000`383df2d8 fffff800`a0925422 [COLOR=#ff0000]igdkmd64+0xaffb0[/COLOR]
ffffd000`383df2e0 00000000`00000004 [COLOR=#ff0000]igdkmd64+0xaf422[/COLOR]
ffffd000`383df2e8 ffffe001`7b35e890 0x4
ffffd000`383df2f0 ffffd000`383df4f0 0xffffe001`7b35e890
ffffd000`383df2f8 ffffe001`78c31000 0xffffd000`383df4f0
ffffd000`383df300 00000000`78000000 0xffffe001`78c31000
ffffd000`383df308 ffffd000`ffffffff 0x78000000
ffffd000`383df310 ffffc001`1377cdbc 0xffffd000`ffffffff
ffffd000`383df318 00000000`00000000 0xffffc001`1377cdbc

The Intel Graphics driver threw the exception.



Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

Regards,

Patrick
 
Thanks for your help. I've actually used 2 different Intel HD Graphics drivers, a May 2014 release which was the latest when I installed the OS and an August 2014 release which I've updated to about a month ago. It doesn't seem to have solved the issue. Should I try older versions or just wait for the next update?
 
Give older versions a try, as it may be an issue with the GPU itself and this will help us rule that out.

Regards,

Patrick
 
Hey,

I got another BSOD earlier today. Yesterday I installed the latest Windows updates and there was an October Intel HD graphics driver update included. Is the GPU still at fault?

Thanks in advance for analyzing the dump.
 

Attachments

It's an 0x109 bug check, so there's almost no debugging to be done considering it's a minidump.

Enable Driver Verifier, please:

Driver Verifier:

What is Driver Verifier?

Driver Verifier monitors Windows kernel-mode drivers, graphics drivers, and even 3rd party drivers to detect illegal function calls or actions that might corrupt the system. Driver Verifier can subject the Windows drivers to a variety of stresses and tests to find improper behavior.

Essentially, if there's a 3rd party driver believed to be causing the issues at hand, enabling Driver Verifier will help us see which specific driver is causing the problem.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8/8.1 - Restore Point - Create in Windows 8

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (only on Windows 7 & 8/8.1)
- DDI compliance checking (only on Windows 8/8.1)
- Miscellaneous Checks
4. Select - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

- Perhaps the most important which I will now clarify as this has been misunderstood often, enabling Driver Verifier by itself is not! a solution, but instead a diagnostic utility. It will tell us if a driver is causing your issues, but again it will not outright solve your issues.

- If Driver Verifier finds a violation, the system will BSOD. To expand on this a bit more for the interested, specifically what Driver Verifier actually does is it looks for any driver making illegal function calls, causing memory leaks, etc. When and/if this happens, system corruption occurs if allowed to continue. When Driver Verifier is enabled per my instructions above, it is monitoring all 3rd party drivers (as we have it set that way) and when it catches a driver attempting to do this, it will quickly flag that driver as being a troublemaker, and bring down the system safely before any corruption can occur.

- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will detect it in violation almost straight away, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > Search > type "cmd" without the quotes.

- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.

- Restart and boot into normal Windows.

If your OS became corrupt or you cannot boot into Windows after disabling verifier via Safe Mode:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > type "system restore" without the quotes.

- Choose the restore point you created earlier.

-- Note that Safe Mode for Windows 8/8.1 is a bit different, and you may need to try different methods: 5 Ways to Boot into Safe Mode in Windows 8 & Windows 8.1

How long should I keep Driver Verifier enabled for?

I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier. I will usually say whether or not I'd like for you to keep it enabled any longer.

My system BSOD'd with Driver Verifier enabled, where can I find the crash dumps?

- If you have the system set to generate Small Memory Dumps, they will be located in %systemroot%\Minidump.

- If you have the system set to generate Kernel Memory Dumps, it will be located in %systemroot% and labeled MEMORY.DMP.

Any other questions can most likely be answered by this article:

Using Driver Verifier to identify issues with Windows drivers for advanced users

Regards,

Patrick
 
Hey,

I enabled the driver verifier in the morning. Been using the laptop for a few hours since then, no BSOD. OS seems to be generally a little slower. That's probably expected, tho.

Should I just keep it running before I get another BSOD?
 

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