[SOLVED] Programs started freezing, typical fixes like "sfc/ scannow" don't work (Win7)

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Arxane

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Oct 31, 2015
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Programs started freezing, typical fixes like "sfc/ scannow" don't work (Win7)

So several weeks ago my computer started acting strangely. Microsoft programs like Word and Excel would suddenly freeze into a "Not Responding" state and never come out. They would freeze all on their own, without any input performed on them, and require to be started before freezing a few minutes later again. In addition, every time I tried to restart my computer, it stays on the "Shutting Down" screen and never comes out of it, requiring me to turn the computer off manually.

I've tried looking up help for these problems, but doing so leads me to solutions that don't work. As an example, I've heard that running "sfc /scannow" can help find problems, but when I try to run this in the command prompt (as an administrator), I keep getting the message that "Windows Resource Protection could not start the repair service". I tried the very common suggestion of opening up services.msc and turning the Windows Module Installer to Manual and starting it, but that doesn't do anything. So now I'm at a dead end, and I'm hoping someone here can help me if at all possible.

I've run the SFCFix.exe program, and it didn't seem to find any errors:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-10-31 16:38:17.368
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-10-31 16:54:55.027
----------------------EOF-----------------------



I've also included my CBS log. Because it's fairly large, I couldn't add it as an attachment on this forum, so I've linked to it from my OneDrive:

Microsoft services

If I need to post anything else that could help, please let me know. Thanks.
 
Re: Programs started freezing, typical fixes like "sfc/ scannow" don't work (Win7)

Hi Arxane :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Re: Programs started freezing, typical fixes like "sfc/ scannow" don't work (Win7)

Aura,

I've followed your instructions, but I've hit a snag with them. I managed to download the SURT (Windows 7 for 64 bit system), but when I tried to run it, it remains stuck on the "Searching for updates on this computer"... message. I ran the file this morning before leaving for work, and now that I'm back from work, it's still stuck on that message.
 
Re: Programs started freezing, typical fixes like "sfc/ scannow" don't work (Win7)

Alright, let's see if we can get something out of SFC before then.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Re: Programs started freezing, typical fixes like "sfc/ scannow" don't work (Win7)

Unfortunately, I'm still getting the same message: "Windows Resource Protection could not start the repair service". Here is a screenshot of my cmd window:

SFC.png
 
Re: Programs started freezing, typical fixes like "sfc/ scannow" don't work (Win7)

Alright follow the instructions below please.

zImGw67.png
Windows Repair All-In-One
NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled.
  • Boot in Safe Mode with Networking;
  • Download the portable version of Windows Repair All-In-One;
  • Move the file (archive) on your Desktop, and extract it there;
  • Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator;
  • From there, click on the Next button until you are presented with an Open Repairs button and click on it;
  • Let the Registry back up complete, and move on to the check-list window;
  • Click on the Unselect All button at the bottom, then check the following items:
    • Reset Service Permissions;
    • Repair Windows Updates;
    • Restore Important Windows Services;
    • Set Windows Services To Default Startup;
    • Delete Temporary Files;
  • Once done, click on the Start Repairs button and let the scan execute;
  • If you are being prompted with a Security Warning, allow it to go through;
  • Once the repair is complete, it'll ask you to restart your computer, please do it;
 
Re: Programs started freezing, typical fixes like "sfc/ scannow" don't work (Win7)

Aura,

It seems that using the program you asked me to use, Windows Repair All-In-One, has fixed the issues I've been having. My computer can now restart properly without getting hung up on the Shutting Down screen, and my Microsoft Office applications now don't freeze into the Not Responding status all the time. Just to make sure, I ran the Windows System File Checker in a command window, and it finally ran instead of stop. I got the resulting screen:

SFC2.png

Thank you very much with helping me with this problem. If you need me to run anything else just to make sure everything is okay (I did turn my anti-virus back on), please let me know. Thanks.
 
Re: Programs started freezing, typical fixes like "sfc/ scannow" don't work (Win7)

I ran SURT, and this time it did manage to go through. The log says no errors were found:

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-11-03 20:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 3792
No errors detected


Thanks again for the help. :)
 
Re: Programs started freezing, typical fixes like "sfc/ scannow" don't work (Win7)

Good news :) No problem Arxane, you're welcome :)
 
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