Program keeps crashing. kernelbase.dll cause?

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PoliticalBonobo

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Aug 20, 2015
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I recently updated a program (called MOTUDiscovery) that's used to discover audio devices on the network. However, it crashes seconds after opening every time. I looked at the log file, and it looks like KERNELBASE.dll is the cause. Any recommendations on how to fix this?

beta driver crash.JPG

Edit: Computer specs are:
Windows 10 Pro 64bit, Intel i7 5820K at 4.0ghz, MSI X99A Gaming 7 mobo, 32gb RAM (DDR4 at 2133 mhz), MSI GTX 960 2GD5T 2GB, 512GB Samsung 950 Pro m.2 SSD (project/system drive)
 
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Do you know if a scheduled task (in windows task scheduler) is set to start whenever the application starts?
And if it exists, could you list its settings (or post the screenshots of them)?
 
Thanks for the reply. I don't see any tasks that look to be related or titled based on the name of the program. It might be worth noting that the previous version of this app did not have this problem. It's the latest version that does.
 
What MOTU audio interface have you bought and are you using?
(112D, 1248, 16A, 24Ai, 24Ao, 624, 8A, 8M, AVB Switch, Monitor 8, Stage-B16, UltraLite AVB)

By the way, the readme says:
IMPORTANT: NEW FIRMWARE IS REQUIRED
Before using the new Pro Audio drivers, please update the firmware in your MOTU interface to version 1.2.7 or later.
Click to expand...
 
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Maybe they used some new functions, hence the program could need a new c++ or c# redistributable...?
Or maybe they forgot to provide some DLLs inside the program installation folder (it could be present in the previous version and not in the newer)...
I don't know if Sysinternals ProcessExplorer (click) could help to identify what's missing (but nevertheless you can try it).
 
Huh, Sysinternals is new to me. Opening it up, I'm not entirely sure what I'm looking for. Will there be some "red flags" if something is wrong?
 

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