[SOLVED] program can't start because api-ms-win-core-libraryloader-l1-2-0.dll is missing, windows 7 pro, sp-1, 64-bit

t44lek3soid · Dec 13, 2020

I am unable to run adobe photoshop because I get system error message "The program can't start because api-ms-win-core-libraryloader-l1-2-0.dll is missing from your computer..." I have tried running sfc /scannow, chkdsk, DISM, and sfcfix with no luck. Tried fixing by downloading Windows6.1-KB3005607-x86.msu and placing in Windows\CheckSure\packages directory based on DISM log files.

Uploaded CBS log file to google drive.
CBS.zip

PeterJ · Dec 13, 2020

Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download

SFCFix and move the executable to your desktop.
Download the file SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the

SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

t44lek3soid · Dec 13, 2020

Thank you.

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-12-13 11:37:12.636
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Home\Desktop\SFCFix.zip [0]

PowerCopy::
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PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 23 datablocks.
Finish time: 2020-12-13 11:37:14.663
Script hash: Pxsv76QE8IVdGZvfHVsYm4oOBbX+mczpkQxQYGFhw+k=

PeterJ · Dec 13, 2020

Step 1:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

Download SURT for your system. (Windows 7 SP1 x64)
Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
Attach this log to your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)

Step 2:
The issue you started this thread with can be related to a recent update of Adobe software. Did you install updates for any Adobe software recently ?

t44lek3soid · Dec 13, 2020

Step 1
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2020-12-13 15:59

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 x86_policy.14.0.avg.vc140.crt_f92d94485545da78_14.0.28127.0_none_dd53aa65eb668795
(f) CSI Unexpected Failure 0x00000005 14.0.28127.0 x86_policy.14.0.avg.vc140.crt_f92d94485545da78_14.0.28127.0_none_dd53aa65eb668795 Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 amd64_policy.14.0.avg.vc140.crt_f92d94485545da78_14.0.28127.0_none_95a6738ed6ea5e8f
(f) CSI Unexpected Failure 0x00000005 14.0.28127.0 amd64_policy.14.0.avg.vc140.crt_f92d94485545da78_14.0.28127.0_none_95a6738ed6ea5e8f Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 amd64_policy.14.0.avg.vc140.mfc_f92d94485545da78_14.0.28127.0_none_8e278dc4dbb8db72
(f) CSI Unexpected Failure 0x00000005 14.0.28127.0 amd64_policy.14.0.avg.vc140.mfc_f92d94485545da78_14.0.28127.0_none_8e278dc4dbb8db72 Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 x86_avg.vc140.crt_f92d94485545da78_14.0.28127.0_none_b9658084e274aae7
(f) CSI Unexpected Failure 0x00000005 14.0.28127.0 x86_avg.vc140.crt_f92d94485545da78_14.0.28127.0_none_b9658084e274aae7 Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 amd64_avg.vc140.crt_f92d94485545da78_14.0.28127.0_none_71b849adcdf881e1
(f) CSI Unexpected Failure 0x00000005 14.0.28127.0 amd64_avg.vc140.crt_f92d94485545da78_14.0.28127.0_none_71b849adcdf881e1 Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 x86_avg.vc140.mfc_f92d94485545da78_14.0.28127.0_none_b1e69abae74327ca
(f) CSI Unexpected Failure 0x00000005 14.0.28127.0 x86_avg.vc140.mfc_f92d94485545da78_14.0.28127.0_none_b1e69abae74327ca Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 amd64_avg.vc140.mfc_f92d94485545da78_14.0.28127.0_none_6a3963e3d2c6fec4
(f) CSI Unexpected Failure 0x00000005 14.0.28127.0 amd64_avg.vc140.mfc_f92d94485545da78_14.0.28127.0_none_6a3963e3d2c6fec4 Error deleting winners map value.
(f) CSI Missing Winning Component Key 0x00000000 x86_policy.14.0.avg.vc140.mfc_f92d94485545da78_14.0.28127.0_none_d5d4c49bf0350478
(f) CSI Unexpected Failure 0x00000005 14.0.28127.0 x86_policy.14.0.avg.vc140.mfc_f92d94485545da78_14.0.28127.0_none_d5d4c49bf0350478 Error deleting winners map value.

Summary:
Seconds executed: 445
Found 16 errors
CSI Unexpected Failure Total count: 8
CSI Missing Winning Component Key Total count: 8

Step 2
I didn't update adobe that I'm aware of before the problem started happening. The updates are not automatic. I did uninstall/install adobe after the problem to try fixing it with no luck.

Step 3
I have had troubles using wbem in the past. When I entered "wmic path Win32_BIOS get SerialNumber /VALUE" it just returned "ERROR: Description = Generic failure".
After the fixes you did, it states "wmic - Alias not found."
Guessing this is not related to Step 2, but figured it might be helpful.

t44lek3soid · Dec 13, 2020

Step 3 -
I have had troubles using wbem in the past. When I entered "wmic path Win32_BIOS get SerialNumber /VALUE" it just returned "ERROR: Description = Generic failure".

Nothing different from after fixes above. I just forgot a step. Get the same "ERROR...Generic failure"

PeterJ · Dec 14, 2020

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Filedropper or SendSpace and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

t44lek3soid · Dec 14, 2020

Link below.

http://www.filedropper.com/components_17

PeterJ · Dec 14, 2020

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

t44lek3soid · Dec 14, 2020

Completed step 1 and step 2.

t44lek3soid · Dec 14, 2020

Finally found information on how to fix the api-ms-win-core-libraryloader-l1-2-0.dll issue. There was an update to an adobe sub-program (Camera Raw) that caused the problem in win7. You can't uninstall the sub-program very easily. However, you can install an older version of the sub-program. Fixed the issue as soon as I installed older version of the sub-program. Then turn-off the auto update so it doesn't update the sub-program. Updating to win10 also fixes issue according to the forum I found.

I am still unable to run sfc /scannow without it stopping at 60% and would like your help in fixing that issue. Do you know if the issue with wmic is related?

Thanks for all your help so far.

PeterJ · Dec 15, 2020

Finally found information on how to fix the api-ms-win-core-libraryloader-l1-2-0.dll issue. There was an update to an adobe sub-program (Camera Raw) that caused the problem in win7.

That's why I asked if Adobe software was updated. Apparently it did.

I am still unable to run sfc /scannow without it stopping at 60% and would like your help in fixing that issue.

Attach the zipped cbs.log to your next reply.

t44lek3soid · Dec 15, 2020

It took me a while to find a forum where somebody figured out the problem. Having auto update on didn't help as I wasn't aware of the change.

Attached a couple of the files in CBS folder in addition to the cbs.log file.

PeterJ · Dec 15, 2020

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

t44lek3soid · Dec 15, 2020

Fixlog.txt attached

PeterJ · Dec 15, 2020

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

t44lek3soid · Dec 15, 2020

Fixlog.txt is attached. Wow, it looks like I was missing the entire wbem file structure.

PeterJ · Dec 16, 2020

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Open the file, then copy and paste its content in your next reply.

t44lek3soid · Dec 23, 2020

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-12-23 10:05:58.350
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Home\Desktop\SFCFix.zip [0]

Delete::
Successfully deleted files matching pattern C:\Windows\System32\wbem\xml.
Delete:: directive completed successfully.

PowerCopy::
Successfully took permissions for file or folder C:\Windows\Sysnative\wbem

Successfully copied file C:\Users\Home\AppData\Local\niemiro\Archive\xml\cim20.dtd to C:\Windows\System32\wbem\cim20.dtd.
Successfully copied file C:\Users\Home\AppData\Local\niemiro\Archive\xml\wmi20.dtd to C:\Windows\System32\wbem\wmi20.dtd.
Successfully copied file C:\Users\Home\AppData\Local\niemiro\Archive\xml\wmi2xml.dll to C:\Windows\System32\wbem\wmi2xml.dll.

Successfully restored ownership for C:\Windows\Sysnative\wbem
Successfully restored permissions on C:\Windows\Sysnative\wbem
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 24 datablocks.
Finish time: 2020-12-23 10:05:58.857
Script hash: fiptgVW2R3UmmALYoeHHrBFkeY/1iadtNlBr4NNi9TA=
----------------------EOF-----------------------

PeterJ · Dec 23, 2020

Restart the machine.
Open an elevated command prompt.
Run the command sfc /scannow again and report the result.

[SOLVED] program can't start because api-ms-win-core-libraryloader-l1-2-0.dll is missing, windows 7 pro, sp-1, 64-bit

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