Problems with windows update

[lota1]

Am trying command prompt running as Administrator

DISM.exe /Online /Cleanup-Image /RestoreHealth

but am getting Error 1009 the configuration registry database is corrupt

not sure what to do now :huh:

 

[lota1]

Am trying command prompt running as Administrator

DISM.exe /Online /Cleanup-Image /RestoreHealth

but am getting Error 1009 the configuration registry database is corrupt

not sure what to do now :huh:

 

[lota1]

I have run SFCFix and this is the logfile

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-30 19:05:49.248
Microsoft Windows 8 - amd64
Not using a script file.




AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.


WARNING: Components hive failed load test and may be corrupt.


WARNING: Components hive failed final reload test with error code ERROR_BADDB and may be corrupt.





SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-07-30 19:16:01.942
----------------------EOF-----------------------

 

[Go The Power]

Hello and welcome to the forum

Can you please go the following location C:\Windows\System32\config and look for the following files:
-COMPONENTS
-Any other files that start with the word COMPONENTS
-Or any files that have a similar name to COMPONENTS (it could be spelt different, have a number, a symbol etc)
If you find any please create a folder on your desktop and copy and paste all these files into this folder.
Next can you please zip this folder -> Please name this zip file to COMPONENTS_{Insert forum username here}_{insert todays Date here}.zip For example "COMPONENTS_Go The Power_1803.Zip"
Once done, upload them for me to analyze. The file may be too big to attach to this post, please use either Dropbox or One Drive.

1. Right click on the
   
   button
2. Click on Command prompt (Admin) => Press Yes on the prompt
3. Inside the Command Prompt windows copy and paste the following command
   dir %systemroot%\System32\config >1&&notepad 1
   [*]Please post the contents of the notepad file back into this thread
   
   

 

[lota1]

Thanks for your help

here's the zip file

 

[lota1]

View attachment 15011View attachment 15011

 

[Go The Power]

The attachments didn't work, could you please try again?

Thanks

 

[lota1]

well i tried again so hopefully it will work this time :wave:

 

[Go The Power]

This error is not good, it means the hive is corrupt. I tried to load the hive as well and cant get it to load.

Click on the start button -> and type Powershell -> Right click on Powershell.exe -> Choose run as admin -> enter in the following command:
Get-ComputerRestorePoint >1
Notepad 1
Post the contents of 1.txt back into this thread.

 

[lota1]

I tried it but this is what I got

Get-ComputerRestorePoint>1 is not recognized as the name of a cmdlet, Function, script file, or operable program

"

 

[Go The Power]

1. Click on the
   
   button. Inside the search box type in CMD
2. Right click on CMD => Choose Run as Administrator
3. Inside the Command Prompt windows copy and paste the following command
   vssadmin List Shadows
4. Please copy and paste the results back from the CMD window

 

[lota1]

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\windows\system32>vssadmin List Shadows
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2012 Microsoft Corp.

Contents of shadow copy set ID: {6f4d0d78-a416-4537-b250-069ad1538531}
Contained 1 shadow copies at creation time: 21/07/2015 23:23:09
Shadow Copy ID: {0aebf051-a64c-4dec-bb81-4461472a67af}
Original Volume: (C:)\\?\Volume{db56febb-f82d-11e1-8394-8124b7db5fc3}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1
Originating Machine: betty
Service Machine: betty
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered

Contents of shadow copy set ID: {385d5f1b-adc8-4496-8d58-663d96b031e2}
Contained 1 shadow copies at creation time: 29/07/2015 20:20:35
Shadow Copy ID: {e22fe515-dffc-4427-86cd-697af8cddd2b}
Original Volume: (C:)\\?\Volume{db56febb-f82d-11e1-8394-8124b7db5fc3}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2
Originating Machine: betty
Service Machine: betty
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered

Contents of shadow copy set ID: {23872db8-b7a9-4e5a-bac8-71c6498849d5}
Contained 1 shadow copies at creation time: 05/08/2015 22:05:50
Shadow Copy ID: {f6526606-5d7a-44d5-9b29-d223d9bfe6a3}
Original Volume: (C:)\\?\Volume{db56febb-f82d-11e1-8394-8124b7db5fc3}\
Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4
Originating Machine: betty
Service Machine: betty
Provider: 'Microsoft Software Shadow Copy provider 1.0'
Type: ClientAccessibleWriters
Attributes: Persistent, Client-accessible, No auto release, Differentia
l, Auto recovered


C:\windows\system32>

 

[Go The Power]

Shadow Explorer restore

1. Click Here to download ShadowExplorer -> Save this file to your desktop
2. Go to your Desktop -> right click on ShadowExplorer-0.9-portable.zip -> Select Extract All -> Tick the box "Show extracted files when complete" -> Extract
3. Double click on ShadowExplorerPortable.exe -> Press Yes to the UAC.
4. Along the top can you set the date to 21/07/2015? If yes please continue, if no let me know what dates are here.
5. Follow through to the following path C:\Windows\System32\config
6. Can you see the COMPONENTS hive? What is the size of this file?

 

[lota1]

hiya, the 21/07/2015 was not there but the dates I saw were 05/08/2015, 07/08/2015, 08/08/2015, 09/08/2015 and 12/08/2015.

not sure if any of these are components hive but this is what i found:

"C:\Windows\System32\config\components" 24,912 KB
"C:\Windows\System32\config\COMPONENTS.iobit" 0 KB
"C:\Windows\System32\config\COMPONENTS.LOG" 0 KB

 

[Go The Power]

Can you please extract "C:\Windows\System32\config\components" 24,912 KB using Shadow explore and upload it to your next post?