[SOLVED] Problems with authentication in Microsoft account.

Turok123 · Sep 11, 2023

Hi! I get asked by Windows: “We need to verify your identity”, about 10 minutes after I turn on the PC. When I click on the “We need to verify your identity” message, it takes me to Settings / Accounts, there I click on “Verify”.
A dark gray window appears and disappears after a few seconds.
However, if I try to sign in my Microsoft account in the browser, everything is fine with the authentication.

Turok123 · Sep 11, 2023

After this dark gray window disappears, this entry appears in Event Viewer:

Code:

Log Name: Microsoft-Windows-AppHost/Admin
Source: Microsoft-Windows-AppHost
Logged: 9/10/2023 2:39:50 PM
Event ID: 127
Task Category:(8)
Level: Error
Keywords:AppHost
Computer: DESKTOP-U6AA4BN
Description:
App <App> terminated itself by calling terminateApp API. App details are as follows:  Display Name:<Microsoft account>, AppUserModelId: <Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy!App> Package Identity:<Microsoft.Windows.CloudExperienceHost_10.0.19041.1266_neutral_neutral_cw5n1h2txyewy> PID:<5240>. The API was called from the context of the following HTML document:  </default.html>. Error object passed to terminateApp carried the following details Description:<{"exception":null,"error":{"asyncOpType":"Windows.Foundation.IAsyncOperation`1<Windows.Foundation.C ollections.IVectorView`1<Windows.Storage.StorageFile>>","asyncOpCausalityId":165},"promise":{"_oncan cel":null,"_nextState":null,"_state":{"name":"error","enter":"[function]","cancel":"[function]","done":null,"then":null,"_completed":"[function]","_error":"[function]","_notify":"[function]","_progress":"[function]","_setCompleteValue":"[function]","_setErrorValue":"[function]"},"_listeners":null,"_value":"[circular]","_isException":false,"_errorId":2,"done":"[function]","then":"[function]"},"id":2,"setPromise":"[function]"}>, and Stack Trace:
.

xrobwx71 · Sep 11, 2023

If you login online (browser) can you add the device to your Trusted PC's? It looks like it's added already. Try removing it and re-add.

Turok123 · Sep 11, 2023

I removed my computer from the list of trusted devices, but forgot to take a screenshot of the serial number. How can I get my computer’s serial number ?

Code:

Get-WmiObject win32_SystemEnclosure | select serialnumber

doesn't show anything.

xrobwx71 said:
re-add

To do that, I need to know the serial number of my computer

Corday · Sep 11, 2023

Turok123 said:
I removed my computer from the list of trusted devices, but forgot to take a screenshot of the serial number. How can I get my computer’s serial number ?

Code:

Get-WmiObject win32_SystemEnclosure | select serialnumber

doesn't show anything.

To do that, I need to know the serial number of my computer

If it's a laptop turn it upside down and look at the sticker. If a PC, look in the Bios/UEFI.

Turok123 · Sep 11, 2023

I remembered that a long time ago I had a BSOD. I opened dump of this BSOD and using the !sysinfo smbios extension I found out the serial number of my PC.
But when I add it to my Microsoft account, I get notifications that my serial number cannot be recognized.

xrobwx71 · Sep 11, 2023

I'm at a loss, I've never had it ask for a serial number. See if Speccy can help.

Turok123 · Sep 15, 2023

I updated my computer using MediaCreationTool and the problem disappeared. Thank you all for your attention.

Search

Search

[SOLVED] Problems with authentication in Microsoft account.

Turok123

Member

Turok123

Member

xrobwx71

Administrator

Turok123

Member

Corday

Moderator

Turok123

Member

xrobwx71

Administrator

Turok123

Member