Problems Windows 8.1

[msilva74]

Hi,

Is my first Post, my native language isn't English, my apologies if I do some errors.

My computer is running Windows 8.1 for a while, and was running without troubles until 3 days ago.
I cannot install the most programs, I have troubles with Google Chrome, Dropbox doesn't upload or download any more.
I try a clean install and for that I need to run the windows copy located on Folder "ESD" but that gives the information;

"The File "Autorun.dll" could not be loaded or is corrupt. Setup cannot continue. Error code is [0xE1]".

This windows copy it was bought online and downloaded to the computer I don't have another copy.

I run SFCFix and I get the a report with 11 corrupted files. in meantime I try run many virus rescue but I was not able to find a solution to fix that.

In this moment I cannot restore or do a clean installation of my windows, can you please advice, what I should do to proceed?

Thanks in advance for your help.

Regards

 

[x BlueRobot]

Please provide a listing of all the programs which you are experiencing problems with and which anti-virus or security programs you have used, like below:

Programs:

• Google Chrome
• Dropbox
• ...
• etc.

Security Programs:

• MSE
• Malwarebytes
• ...

Please also follow these instructions, https://www.sysnative.com/forums/bs...ctions-windows-8-1-8-7-and-windows-vista.html, even though your not experiencing BSODs they will provide us with some useful troubleshooting information.

It would be useful if you could provide the version number of the programs.

 

[x BlueRobot]

SFCFix Log:

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     11
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.

Please open a elevated command prompt, and then enter the following command:

sfc /scannow

It should produce a log, which you will need to place into a compressed (zipped) folder and then upload in your next post.

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista