Problem with WU after restore

kipofu · Oct 10, 2013

I had a hard disk error and had to restore my system from a previous image file, which was somewhat dated. The restore seemed to work OK in that I can now boot back into Windows. When I tried to to perform a Windows Update, I get the error "Windows Update cannot currently check for updates because the service is not running..."

I have checked the service is running and tried using the automated troubleshooter from the Microsoft site. That reported that missing or corrupt files could not be fixed. I have tried running SFC /scannow and got the error message that "... found corrupt files but unable to fix..."

Please help.
View attachment CBS.zip

tom982 · Oct 12, 2013

Hello kipofu, welcome to Sysnative!

Your CBS log shows that SFC detected nothing, so can you run it again please?

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please download Farbar Service Scanner and run it on the computer with the issue.

Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Tom

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Problem with WU after restore

kipofu

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tom982

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