problem with sound,got lagging 0.5s at random time

redsiamesecat · Jan 10, 2014

i dont know where to post this sound issue, so i post here
this happened 1 week ago, and ive been using my laptop for a year...
its got delay/lag for 0.5s from any sound (music player, video, sound from game too..)
my laptop is asus N46VZ , and i currently reinstalling windows 1 week ago..
this never happenend before, is it driver or hardware that makes it like this ???
i doubt its from spdif output headset, because i listening from headset, and ive tested if i dint use headset the problem didnt occur (probably, because i test it not long enough..)
need solution

sorry for my bad english

jcgriff2 · Jan 11, 2014

Hi -

I would hope it's a driver issue on a new system, but hardware failure can't be ruled out.

Be sure that your BIOS is updated as well as device drivers -

ASUSTeK Computer Inc. -Support- Drivers and Download N46VZ

Regards. . .

jcgriff2

redsiamesecat · Jan 11, 2014

jcgriff2 said:
Hi -

I would hope it's a driver issue on a new system, but hardware failure can't be ruled out.

Be sure that your BIOS is updated as well as device drivers -

ASUSTeK Computer Inc. -Support- Drivers and Download N46VZ

Regards. . .

jcgriff2

ah,
what driver should i update?

jcgriff2 · Jan 11, 2014

Update w/ the latest version.

redsiamesecat · Jan 11, 2014

ah sorry, my bios already in the latest ver.
what driver should i update ?

jcgriff2 · Jan 11, 2014

Run the jcgriff2 app - skip step 3 -

https://www.sysnative.com/forums/bs...ctions-windows-8-1-8-7-and-windows-vista.html

It will go quickly!

redsiamesecat · Jan 11, 2014

here the zip folder...

redsiamesecat · Jan 15, 2014

what am i going to do next ? its already 3 days ..

TomasD · Jan 15, 2014

Could you provide more details on "its got delay/lag for 0.5s from any sound"? Does it mean that you getting delays randomly while playing sound or does it mean that audio starts playing 0.5s after you start it and then continues playing smoothly?

redsiamesecat · Jan 16, 2014

TomasD said:
Could you provide more details on "its got delay/lag for 0.5s from any sound"? Does it mean that you getting delays randomly while playing sound or does it mean that audio starts playing 0.5s after you start it and then continues playing smoothly?

im getting delays randomly...
not delay on start then smooth, but it really random...
it could this one day smooth without delay/lag, but sometimes it will delay, i dont know what causes it.

TomasD · Jan 20, 2014

In that case, it might be a good idea to have xperf log. Could you please run Windows SDK setup and select to install "Windows Performance Toolkit"? Once it's installed run the following command from elevated (Run As Administrator) command prompt (if the command asks you to modify the registry, please do that, reboot your computer and re-run the command):

Code:

xperf -on PROC_THREAD+LOADER+PROFILE+INTERRUPT+DPC+DRIVERS -stackwalk Profile -BufferSize 1024 -MinBuffers 256 -MaxBuffers 256 -MaxFile 256 -FileMode Circular

Now, play some audio until you experience the lag issues you mentioned. Once you do, run the following command to stop the logging:

Code:

xperf -stop -d C:\CPU.etl

Compress C:\CPU.etl log file and attach it here.

Thanks.

redsiamesecat · Jan 23, 2014

TomasD said:
In that case, it might be a good idea to have xperf log. Could you please run Windows SDK setup and select to install "Windows Performance Toolkit"? Once it's installed run the following command from elevated (Run As Administrator) command prompt (if the command asks you to modify the registry, please do that, reboot your computer and re-run the command):

Code:

xperf -on PROC_THREAD+LOADER+PROFILE+INTERRUPT+DPC+DRIVERS -stackwalk Profile -BufferSize 1024 -MinBuffers 256 -MaxBuffers 256 -MaxFile 256 -FileMode Circular

Now, play some audio until you experience the lag issues you mentioned. Once you do, run the following command to stop the logging:

Code:

xperf -stop -d C:\CPU.etl

Compress C:\CPU.etl log file and attach it here.

Thanks.

sorry, ive already run the sdksetup, but why it mentioning bout installing the sofware development kit for windows 8.1 ??
i use windows 7, so what do i do ??

TomasD · Jan 23, 2014

redsiamesecat said:
sorry, ive already run the sdksetup, but why it mentioning bout installing the sofware development kit for windows 8.1 ??
i use windows 7, so what do i do ??

It doesn't matter. Windows Software Development Kit 8.1 is the newest version and it works perfectly on Windows 7 too.

redsiamesecat · Feb 1, 2014

ive already run the xperf for about 6-7 days..
but it seems the problem have not been seen again...

oh one more thing, can i change the command to stop xperf , from [xperf -stop -d C:\CPU.etl] to [xperf -stop -d D:\CPU.etl] ?
i changed the directory of CPU.etl , to save it on D instead of C, because im using SSD on my C ...
thx b4

TomasD · Feb 5, 2014

Hello,

you shouldn't be running xperf for so long. It should be ~15 minutes maximum, otherwise the data in the trace is likely to be lost. Anyhow, we must sure that there were issues during these 15 minutes, otherwise the trace log won't help much. In your case, it might be difficult, since you mentioned that sometime these issues occur and sometimes they don't.

As for the command, yes, you can change C:\CPU.etl to whatever path you want.

redsiamesecat · Feb 5, 2014

TomasD said:
Hello,

you shouldn't be running xperf for so long. It should be ~15 minutes maximum, otherwise the data in the trace is likely to be lost. Anyhow, we must sure that there were issues during these 15 minutes, otherwise the trace log won't help much. In your case, it might be difficult, since you mentioned that sometime these issues occur and sometimes they don't.

As for the command, yes, you can change C:\CPU.etl to whatever path you want.

ah i c , so only activated it when the problem occurs within 15 minutes , then stop the xperf log ? then ill stop it now...
and , when the xperf log is activated, does the size of logged xperf will growing ?? does it take up much space ? bcause it still on 1 week++
thx

-------------
sorry, just now, when i tried to shut off the perf log...
it mentioned something...

what is that ???

TomasD · Feb 5, 2014

redsiamesecat said:
TomasD said:

Hello,

you shouldn't be running xperf for so long. It should be ~15 minutes maximum, otherwise the data in the trace is likely to be lost. Anyhow, we must sure that there were issues during these 15 minutes, otherwise the trace log won't help much. In your case, it might be difficult, since you mentioned that sometime these issues occur and sometimes they don't.

As for the command, yes, you can change C:\CPU.etl to whatever path you want.

Click to expand...

ah i c , so only activated it when the problem occurs within 15 minutes , then stop the xperf log ? then ill stop it now...
and , when the xperf log is activated, does the size of logged xperf will growing ?? does it take up much space ? bcause it still on 1 week++..
thx

It uses memory while running. Once stopped, it flushes contents from the memory to ETL file.

The process should be something like this:

You see the issues with sound started
You start xperf
You make sure the issues continues
You stop xperf

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problem with sound,got lagging 0.5s at random time

redsiamesecat

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problem with sound,got lagging 0.5s at random time

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Sysnative Staff, BSOD Kernel Dump Senior Analyst

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Sysnative Staff, BSOD Kernel Dump Senior Analyst

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)