[SOLVED] Problem with KB5030214 fails 0x80073712 SFC & DISM passes

[snooffy]

Hi there,

I have a problem again on one of my servers running WS 2019 1809, it fails to install the latest KB5030214 with an error code 0x80073712.

SFC/scanow and Dism /Online /Cleanup-Image /RestoreHealth passes fine.

CBS log here: CBS.zip

Component scanner log attached.

Thanks in advance for looking in to this.

 

[snooffy]

I've run Fixlist as previously instructed in another thread, just in case that information would help. Fixlog.txt attached.

 

[Maxstar]

Hi,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[snooffy]

Here it is.

 

[Maxstar]

Do you have an identical server (same patch level) in your network, if so please attach a copy of the COMPONENTS hive from that system too look at.

 

[snooffy]

This broken server is (from ver command) - Version 10.0.17763.4499

I have another server with the same windows, but with the latest patch installed - Version 10.0.17763.4851

The components file from the working server attached, I used max 7z compression to get under 30MB...

 

[Maxstar]

Thanks, here's the first fix.

Download

SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

 

[snooffy]

Unfortunately, it failed. CBS logs and SFCfix.txt attached.

 

[Maxstar]

Unfortunately, the fix failed here's the ammended fix.

Download

SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

 

[snooffy]

Passed the SFCFix this time, but failed the update Error 0x800f0985

Attached CBS logs and SFCfix.txt, had to run SFCfix twice to get it pass.

 

[Maxstar]

2023-10-13 16:02:49, Error                 CSI    00000019 (F) Hydration failed for component Microsoft-Windows-Audio-DSound, version 10.0.17763.4644, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} on file dsound.dll with NTSTATUS -2146498171[gle=0x80004005]
2023-10-13 16:02:49, Error                 CSI    0000001a@2023/10/13:14:02:49.596 (F) Attempting to mark store corrupt with category [l:18 ml:19]'CorruptPayloadFile'[gle=0x80004005]
2023-10-13 16:02:49, Info                  CSI    0000001b Hashes for file member [l:10]'dsound.dll' do not match.
 Expected: {l:32 ml:4096 b:4c753c863e3040829bd2aa78f8f000c82b8592aba86b07103084d7af08db85ab}.
 Actual: {l:32 b:4f9e53292dee67deb03d3903cc71bc479032363aad14cd1940c2017f2b140a32}.

Now we have another issue, please upload a new copy of the COMPONENTS hive.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[snooffy]

Here you go.

 

[Maxstar]

Here's the next fix,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[snooffy]

SFCfix passsed, DISM passed, update failed with Error 0x800f0986.

CBS attached....

 

[Maxstar]

Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[snooffy]

SFCFIX passed, DISM passed, update failed. Error 0x800f0985

CBS log attached.

BTW I reboot the server after DISM passes, is that correct practice, or I should not reboot after the SFCFix&DISM?

 

[Maxstar]

Hi,

When DISM completed succesfully, there's no need to reboot.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

 

[snooffy]

SFCFix passed (log attached) but update failed. I did not do DISM this time as you did not request it.

 

[Maxstar]

For the next fix I'll need to install the French language pack and reinstall KB5030214 to provide the corrupted files and registry key. So this can take some time.

 

[snooffy]

Ok, thanks, do you want me to do anything or you'll provide the files, so I'll just stand by for your next instruction?