[SOLVED] Problem with installation of 6 updates

A

alan220387

Member
Joined
Nov 9, 2015
Posts
8
Location
Italy
Good morning, i'm new of the forum. I'm Alan from Italy.
Sorry for my poor english, i try to do the best i can.
I found this forum after the research on google and thought to do a question about my problem.
I have problem with the installation of 6 updates of Windows 7 pro:
- KB3068708
- KB3071756
- KB3080149
- KB3097966
- KB3088195
- KB3060716

Everyday windows update downloads this updates, but when i shut down my laptop the installation does not end and give me errors.
In the last days i noticed that the main hard disk (SSD Samsung 850 Pro) was full (only 5gb free) and did not know why.
I solved with the standard function of windows 7 "Cleaning disk" (i hope that the translation is right).. I clean about 90Gb.. and the "Cleaning disk" function says that this 90Gb are Log of the windows Update. If I am not mistaken, the big folder is in: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\.
I don't know where should I start.
Can you help me please?

Thank you very much!

Alan from Italy

EDIT: Sorry i see only now that before post a new thread I must follow this guide: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html
I update this thread with the informations as soon as possible.
Sorry
 
This is the log file generated by SFCFix.exe :

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-09 09:55:41.346
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 4
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-11-09 10:00:10.376
----------------------EOF-----------------------

For the CBS folder i see that is enormous! 46,6Gb uncompressed. If i compress should become smaller, but it is still enormous.
Do you need the whole folder (Also .cab files) or do you need only the CBS.log file? This file is 500mb uncompressed.
I await informations for the upload of the correct files.

Thank you
Alan
 
Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
Thank you very much for the answer Brian!
No problem! I wait for LiquidTension!
Any solution you want to do for me is ok!

The only thing that would be nice to know as soon as possible is what i must do with the CBS folder (only CBS.log or entire folder), so i can organize me... because is very very big for an upload.
Thank you very much for the courtesy.
Alan
 
Hello,

Do you need the whole folder (Also .cab files) or do you need only the CBS.log file? This file is 500mb uncompressed.
Click to expand...
Right now, I do not require your CBS folder. You will not need to upload the whole folder at any point.

Please do the following:

IGJdB0T.png
System Update Readiness Tool (SURT) Scan

  • Download and run the latest version of SURT.
  • Click Yes when prompted to install. Installation can take ~15 minutes. Please do not cancel.
  • Upon completion (when Installation Complete appears), copy the contents of the SURT log found atC:\Windows\Logs\CBS\CheckSUR.log and paste in your next reply.
  • Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.
 
Hello LiquidTension, and thank you for the answer!
This is the CheckSUR.log:



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-11-10 07:57


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum


Checking Component Store
(f) CSI Manifest Missing 0x00000002 amd64_38e5c06d22b9c4ed18d23df9b7e91f23_31bf3856ad364e35_6.1.7601.22921_none_1e0c903d6db9474b.manifest amd64_38e5c06d22b9c4ed18d23df9b7e91f23_31bf3856ad364e35_6.1.7601.22921_none_1e0c903d6db9474b


Summary:
Seconds executed: 1226
Found 4 errors
CSI Manifest Missing Total count: 1
CBS MUM Missing Total count: 3


Unavailable repair files:
winsxs\manifests\amd64_38e5c06d22b9c4ed18d23df9b7e91f23_31bf3856ad364e35_6.1.7601.22921_none_1e0c903d6db9474b.manifest
servicing\packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum
servicing\packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.mum
servicing\packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum
servicing\packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat
servicing\packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.cat
servicing\packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat
 
Hi alan220387,

Please do the following:

IGJdB0T.png
System Update Readiness Tool (SURT) Package Replacement

Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

  • Download View attachment Packs.zip and save this file to your Desktop.
  • Right-click the file and click Extract All....
  • Place a checkmark next to Show extracted files when complete and click Extract.
  • A window will open showing two folders, Manifests and Packages.
  • Open the Manifests folder and copy the files into the following folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

  • Open the Packages folder and copy the files into the following folder:

    C:\Windows\Temp\CheckSur\Servicing\Packages

  • Re-run the System Update Readiness Tool (SURT) as you did before.
  • Upon completion, copy the contents of the SURT log found at C:\Windows\Logs\CBS\CheckSUR.log and paste in your next reply.
 
Thank you!

This is the log:



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-11-10 17:38


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum
(fix) CBS MUM Missing CBS File Replaced Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(fix) CBS Paired File CBS File also Replaced Package_1_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.mum
(fix) CBS MUM Missing CBS File Replaced Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3035583_RTM~31bf3856ad364e35~amd64~~6.1.1.13.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum
(fix) CBS MUM Missing CBS File Replaced Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.13.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab.


Checking Component Store
(f) CSI Manifest Missing 0x00000002 amd64_38e5c06d22b9c4ed18d23df9b7e91f23_31bf3856ad364e35_6.1.7601.22921_none_1e0c903d6db9474b.manifest amd64_38e5c06d22b9c4ed18d23df9b7e91f23_31bf3856ad364e35_6.1.7601.22921_none_1e0c903d6db9474b
(fix) CSI Manifest Missing CSI File Replaced File: amd64_38e5c06d22b9c4ed18d23df9b7e91f23_31bf3856ad364e35_6.1.7601.22921_none_1e0c903d6db9474b.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab1.cab


Summary:
Seconds executed: 270
Found 4 errors
Fixed 4 errors
CSI Manifest Missing Total count: 1
Fixed: CSI Manifest Missing. Total count: 1
CBS MUM Missing Total count: 3
Fixed: CBS MUM Missing. Total count: 3
Fixed: CBS Paired File. Total count: 3
 
Update:


After the fix I try to update the system with windows update, and to my surprise all updates now are installed without problems, also the KB packages of the first post.


After run the "Cleaning disk" (i hope that the translation is right), now the free space is 90gb and the system is faster. The problem seems solved, but I wait for an opinion about the last log.


I notice that the folder windows\logs\CBS is about 30Gb. Eventually is possible to clean this folder in some way, or the file could be useful? I see in another PC, and the same folder is only 60Mb.


Thank you very much for your help.
Alan
 
Hi alan220387,

I'm pleased to hear your updates installed successfully. We need to double-check SFC is OK before finishing up.

Concerning your large CBS folder, we can address this once I've confirmed there are no remaining issues.

MgeHyNE.png
SFC /Scannow

  • Press the Windows Key
    pdKOQKY.png
    + r on your keyboard at the same time. Type Notepad and click OK.
  • Copy the three bold lines below and paste into the Notepad document:

    sfc /scannow
    timeout /t 120 /nobreak
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
    del %0

  • Click Format. Ensure Wordwrap is unchecked.
  • Click File, Save As and name the file sfcscannow.bat.
  • Select All Files as the Save as type. Save the file to your Desktop.
  • Locate sfcscannow.bat
    lmRDSkT.png
    on your Desktop. Right-click the file and click
    AVOiBNU.jpg
    Run as administrator.
  • Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
  • Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.
 
Hi alan220387,

Everything looks good.

For the large CBS folder we see at the end.
Click to expand...
To reduce the size of your C:\Windows\Logs\CBS folder, you can delete any CbsPersist files.

Is there anything else I can help with?
 
Thank you for the answer LiquidTension!
In the CBS folder I have 2 kind of files: CBSpersist.log and CBSpersist.cab.
Can I delete both files?
I have also the CBS.log file. This file must remain? It's right?

For the rest is everything in order. The problem concerned the errors in windows update and consequently the continuous filling of the hard drive.
I didn't know what to do.. the only possibility for me was to restore the notebook with the image file.. but a lot of configuration and software would be lost.
With your help i solve the problem and now the Notebook is back to normal!
This is a very useful forum with very kind people.

Thank you very much!
Alan
 
Hi alan220387,

Can I delete both files?
Click to expand...
Yes.

I have also the CBS.log file. This file must remain? It's right?
Click to expand...
Go ahead and delete the CBSpersist files, but leave CBS.log.

With your help i solve the problem and now the Notebook is back to normal!
This is a very useful forum with very kind people.
Click to expand...
You're quite welcome. Thank you for the kind words. :dsmile:

I will mark your topic as solved.

Take care.
 
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