problem updating windows 10

pman012 · Apr 15, 2020

Hello.
I have not been able to install updates for a while now.
i ran DISM ScanHealth i got 7 corruptions. Please help

Code:

 Checking System Update Readiness.
2020-04-15 08:38:26, Info                  CBS   
2020-04-15 08:38:26, Info                  CBS    (p)    CBS Catalog Missing    (n)            Containers-Client-Manager-onecore-Package~31bf3856ad364e35~amd64~~10.0.18362.267
2020-04-15 08:38:26, Info                  CBS    (p)    CBS Catalog Missing    (n)            Containers-Client-Manager-Package~31bf3856ad364e35~amd64~~10.0.18362.295
2020-04-15 08:38:26, Info                  CBS    (p)    CBS Catalog Missing    (n)            Containers-Client-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295
2020-04-15 08:38:26, Info                  CBS    (p)    CBS Catalog Missing    (n)            Microsoft-OneCore-UtilityVM-Containers-Shared-onecore-Package~31bf3856ad364e35~amd64~~10.0.18362.267
2020-04-15 08:38:26, Info                  CBS    (p)    CBS Catalog Missing    (n)            Microsoft-OneCore-UtilityVM-Containers-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295
2020-04-15 08:38:26, Info                  CBS    (p)    CBS Catalog Missing    (n)            Microsoft-UtilityVM-Containers-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295
2020-04-15 08:38:26, Info                  CBS    (p)    CBS Catalog Missing    (n)            Microsoft-Windows-CoreSystem-RemoteFS-Client-Package~31bf3856ad364e35~amd64~~10.0.18362.267

pman012 · Apr 15, 2020

@bruce1270
can you please help?

pman012 · Apr 15, 2020

Anybody?

bruce1270 · Apr 16, 2020

Hi

Apologies for the delay.

I’ll have a look and come back to you.

pman012 · Apr 16, 2020

Thanks. Looking forward to it.

bruce1270 · Apr 16, 2020

Hi

Please do the following.

Step#1 - Export CBS hive

Click on the Start button and in the search box, type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (.).
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.

pman012 · Apr 16, 2020

Here is the CBS hive.

bruce1270 · Apr 16, 2020

Hi

Can you also attach the CBS log usually found in C:\Windows\Logs\CBS folder.

pman012 · Apr 16, 2020

bruce1270 · Apr 16, 2020

Hi

Can you export the whole CBS folder.

Export/Upload CBS folder

On Windows 8 and Windows 10, press the Windows key, type This PC, and press Enter.
On Windows Vista and Windows 7, click the Start button then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created on your desktop.
Please upload it to a file sharing service and provide the link to it in your next reply. Examples of services to upload to are Dropbox or OneDrive or SendSpace

pman012 · Apr 16, 2020

Here is the CBS folder.
CBS.zip (25.12MB) - SendSpace.com

bruce1270 · Apr 16, 2020

Hi

Please do the following

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put </> tags around the log to break up the text.

pman012 · Apr 16, 2020

Done.

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-04-16 22:44:44.695
Microsoft Windows 10 Build 18362 - amd64
Using .zip script file at C:\Users\Posi Olaosebikan\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\Servicing\Packages

Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Containers-Client-Manager-onecore-Package~31bf3856ad364e35~amd64~~10.0.18362.267.cat to C:\WINDOWS\Servicing\Packages\Containers-Client-Manager-onecore-Package~31bf3856ad364e35~amd64~~10.0.18362.267.cat.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Containers-Client-Manager-onecore-Package~31bf3856ad364e35~amd64~~10.0.18362.267.mum to C:\WINDOWS\Servicing\Packages\Containers-Client-Manager-onecore-Package~31bf3856ad364e35~amd64~~10.0.18362.267.mum.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Containers-Client-Manager-Package~31bf3856ad364e35~amd64~~10.0.18362.295.cat to C:\WINDOWS\Servicing\Packages\Containers-Client-Manager-Package~31bf3856ad364e35~amd64~~10.0.18362.295.cat.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Containers-Client-Manager-Package~31bf3856ad364e35~amd64~~10.0.18362.295.mum to C:\WINDOWS\Servicing\Packages\Containers-Client-Manager-Package~31bf3856ad364e35~amd64~~10.0.18362.295.mum.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Containers-Client-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.cat to C:\WINDOWS\Servicing\Packages\Containers-Client-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.cat.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Containers-Client-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.mum to C:\WINDOWS\Servicing\Packages\Containers-Client-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.mum.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Microsoft-OneCore-UtilityVM-Containers-Shared-onecore-Package~31bf3856ad364e35~amd64~~10.0.18362.267.cat to C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-UtilityVM-Containers-Shared-onecore-Package~31bf3856ad364e35~amd64~~10.0.18362.267.cat.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Microsoft-OneCore-UtilityVM-Containers-Shared-onecore-Package~31bf3856ad364e35~amd64~~10.0.18362.267.mum to C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-UtilityVM-Containers-Shared-onecore-Package~31bf3856ad364e35~amd64~~10.0.18362.267.mum.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Microsoft-OneCore-UtilityVM-Containers-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.cat to C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-UtilityVM-Containers-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.cat.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Microsoft-OneCore-UtilityVM-Containers-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.mum to C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-UtilityVM-Containers-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.mum.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Microsoft-UtilityVM-Containers-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.cat to C:\WINDOWS\Servicing\Packages\Microsoft-UtilityVM-Containers-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.cat.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Microsoft-UtilityVM-Containers-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.mum to C:\WINDOWS\Servicing\Packages\Microsoft-UtilityVM-Containers-Shared-Package~31bf3856ad364e35~amd64~~10.0.18362.295.mum.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Microsoft-Windows-CoreSystem-RemoteFS-Client-Package~31bf3856ad364e35~amd64~~10.0.18362.267.cat to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-CoreSystem-RemoteFS-Client-Package~31bf3856ad364e35~amd64~~10.0.18362.267.cat.
Successfully copied file C:\Users\Posi Olaosebikan\AppData\Local\niemiro\Archive\Packages\Microsoft-Windows-CoreSystem-RemoteFS-Client-Package~31bf3856ad364e35~amd64~~10.0.18362.267.mum to C:\WINDOWS\Servicing\Packages\Microsoft-Windows-CoreSystem-RemoteFS-Client-Package~31bf3856ad364e35~amd64~~10.0.18362.267.mum.

Successfully restored ownership for C:\WINDOWS\Servicing\Packages
Successfully restored permissions on C:\WINDOWS\Servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2020-04-16 22:44:47.634
Script hash: DBTc8/6XZcQHbnM59haKe9fiPAjiSn4iqJStJgOOHrk=
----------------------EOF-----------------------

bruce1270 · Apr 16, 2020

Ok

Please do the following

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or OneDrive or SendSpace and just provide the link.

pman012 · Apr 16, 2020

bruce1270 · Apr 16, 2020

Hi

Can you try windows updates again and attach CBS log if it fails.

pman012 · Apr 16, 2020

Tried updating and i keep getting this error Error 0x80073701

bruce1270 · Apr 16, 2020

Ok. Please attach the latest CBS log.

pman012 · Apr 16, 2020

Here it is.

bruce1270 · Apr 17, 2020

Hi

please do the following.

Step#1 - Capture Process Monitor Trace

1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.

problem updating windows 10

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