A alistair Member Joined Apr 10, 2018 Posts 22 Location Bristol UK Apr 14, 2018 #1 Hi I have several times had new software I was trying to install that appeared to be installed ok but then would not run once I try to open them. The latest example of this is Google earth that installs but then once opened hangs with a message about synchronizing. test results below and attached is the CBS zipped file as instructed via wetransfer WeTransfer thank you Alistair Attachments SFCFix.txt 2.1 KB · Views: 4 sfcdetails.txt 316.9 KB · Views: 1
Hi I have several times had new software I was trying to install that appeared to be installed ok but then would not run once I try to open them. The latest example of this is Google earth that installs but then once opened hangs with a message about synchronizing. test results below and attached is the CBS zipped file as instructed via wetransfer WeTransfer thank you Alistair
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 May 4, 2018 #2 Hello and welcome to Sysnative! We are extremely sorry about the delay! Do you still require assistance?
Hello and welcome to Sysnative! We are extremely sorry about the delay! Do you still require assistance?
A alistair Member Joined Apr 10, 2018 Posts 22 Location Bristol UK May 4, 2018 #3 Yes please I really am very stuck with this problem Alistair
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 May 4, 2018 #4 SFCFix Script Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Download SFCFix.exe (by niemiro) and save this to your Desktop. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it. Save any open documents and close all open windows. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip. Drag the file SFCFix.zip onto the file SFCFix.exe and release it. SFCFix will now process the script. Upon completion, a file should be created on your Desktop: SFCFix.txt. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text. SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt This will create a file, cbs.txt on your Desktop. Please attach this to your next post. Attachments SFCFix.zip 178.3 KB · Views: 1
SFCFix Script Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Download SFCFix.exe (by niemiro) and save this to your Desktop. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it. Save any open documents and close all open windows. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip. Drag the file SFCFix.zip onto the file SFCFix.exe and release it. SFCFix will now process the script. Upon completion, a file should be created on your Desktop: SFCFix.txt. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text. SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
A alistair Member Joined Apr 10, 2018 Posts 22 Location Bristol UK May 5, 2018 #5 sfcf fix text i can't paste it in to the text body here so it is attached with the other requested txt file thank you Alistair Attachments SFCFix.txt 2.7 KB · Views: 2 cbs.txt 984.8 KB · Views: 1
sfcf fix text i can't paste it in to the text body here so it is attached with the other requested txt file thank you Alistair
A alistair Member Joined Apr 10, 2018 Posts 22 Location Bristol UK May 5, 2018 #7 softwaremaniac said: All clean![/ Thank you very much for looking at this for me, its driving me mad there are 3 software programs I have installed but all will not run sample messages attached thank you alistair Attached Thumbnails Click to expand...
softwaremaniac said: All clean![/ Thank you very much for looking at this for me, its driving me mad there are 3 software programs I have installed but all will not run sample messages attached thank you alistair Attached Thumbnails Click to expand...
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 May 5, 2018 #8 Can you attach the crash reports for me?
A alistair Member Joined Apr 10, 2018 Posts 22 Location Bristol UK May 5, 2018 #9 Yes of course please tell me where to find them, I will not be able to look for them now till Tuesday if that is ok?
Yes of course please tell me where to find them, I will not be able to look for them now till Tuesday if that is ok?
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 May 5, 2018 #10 Do the following in Zephyr: Addons->Zephyr->Re-Indexing
A alistair Member Joined Apr 10, 2018 Posts 22 Location Bristol UK May 5, 2018 #11 Ok will do but it won5 be till Tuesday it’s my studio computer and I won’t be there till then, thanks for the help , much appreciated
Ok will do but it won5 be till Tuesday it’s my studio computer and I won’t be there till then, thanks for the help , much appreciated
A alistair Member Joined Apr 10, 2018 Posts 22 Location Bristol UK May 8, 2018 #12 Please where or how I do this as I can't find addon zephyr addon? Do the following in Zephyr: Addons->Zephyr->Re-Indexing also google earth once downloaded and installed will not open gets stuck at initializing ( not responding) Attachments output_log.txt 14.3 KB · Views: 1 crash.zip 13.8 KB · Views: 1 Capture.JPG 106 KB · Views: 1
Please where or how I do this as I can't find addon zephyr addon? Do the following in Zephyr: Addons->Zephyr->Re-Indexing also google earth once downloaded and installed will not open gets stuck at initializing ( not responding)
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 May 8, 2018 #13 What are the system specs of the machine in question? Are there any devices attached to the machine?
A alistair Member Joined Apr 10, 2018 Posts 22 Location Bristol UK May 8, 2018 #14 3 screens / 1 x shuttle pro / usb3 card reader / wireless keyboard and mouse / wireless dongle for wacom tablet Attachments specs.JPG 55.2 KB · Views: 2
3 screens / 1 x shuttle pro / usb3 card reader / wireless keyboard and mouse / wireless dongle for wacom tablet
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 May 8, 2018 #15 Can you detach the card reader and the wireless dongle just to test?
A alistair Member Joined Apr 10, 2018 Posts 22 Location Bristol UK May 8, 2018 #16 unplugged every thing except wireless mouse still the same result, I see looking at the reports that the NAPSTAT.EXE is now fixed that was faulty in the previous reports, thank you for that.
unplugged every thing except wireless mouse still the same result, I see looking at the reports that the NAPSTAT.EXE is now fixed that was faulty in the previous reports, thank you for that.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 May 8, 2018 #17 Has the hardware in the machine been tested?
A alistair Member Joined Apr 10, 2018 Posts 22 Location Bristol UK May 8, 2018 #18 no not since I built it.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 May 8, 2018 #19 Please test HW and report back. We've sorted the corruption.
A alistair Member Joined Apr 10, 2018 Posts 22 Location Bristol UK May 8, 2018 #20 what tests would you like me to run and I might need some help on how to do it? I have checked that, I have checked dxdiag with no obvious faults and its up to date as are the GPU drivers I do seem to have a issue with dxdiag 3d? Attachments dxdiag.JPG 72.7 KB · Views: 1
what tests would you like me to run and I might need some help on how to do it? I have checked that, I have checked dxdiag with no obvious faults and its up to date as are the GPU drivers I do seem to have a issue with dxdiag 3d?