Potential windows update database error detected

[highlandbull]

Hello,
I am having issues with updating one of my servers. Dism and sfc scan works, but no update. When I run windows update trouble shooter I get "Potential windows update database error detected" i have tried to fix it via troubleshooter but fails to fix it.

Any advice is hugely appreciated.
I have attached the cbs and component scanner results below.

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[highlandbull]

Hi,
I have run the SFCFix but still get the below.

 

[Maxstar]

Hi,

Please attach the latest CBS logs, as well as the result of SFXFix to see if the fix completed successfully.

 

[highlandbull]

Hi see attached:

 

[Maxstar]

Hi,

Verify the catalog database by using Esentutl

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• Copy and paste the following commands one at a time into the command prompt and press enter after each.

net stop cryptsvc
esentutl /g %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
net start cryptsvc

• Take a screenshot of the command prompt window and paste it into your next reply.

 

[highlandbull]

Here you go:

 

[Maxstar]

Please attempt to update again but don't use the WU troubleshooter or other tools. When the update fails provide a new copy of the CBS logs and the following log file.

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[highlandbull]

When i run Get-windowsupdatelog i get this error:



Thanks

 

[Maxstar]

When the update fails provide a new copy of the CBS logs

Please provide the CBS logs as well, we can fix this issue with the Windows Update log later.

 

[highlandbull]

Hi attached is the CBS.

Thanks

 

[Maxstar]

Hi,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[highlandbull]

As attached

 

[Maxstar]

========= ren %SystemRoot%\System32\catroot2 Catroot2.old =========

Access is denied.

Please open an elevated prompt and run the following command and post the result.

icacls "C:\Windows\System32\Catroot2\*" /T /Q /C /RESET

 

[highlandbull]

 

[Maxstar]

Please run this command again and post the result:

ren %SystemRoot%\System32\catroot2 Catroot2.old

 

[highlandbull]

See attached, when i go to system32 I can see the catroot2 folder.

 

[Maxstar]

Could you please attach a screenshot of the System32 and Catroot2 folder, and are you able to open that folder?

 

[highlandbull]

As attached, and yes I can open the folder.

Thanks

 

[Maxstar]

Please try to rename this folder manually to catroot2.old and post the result.