Possible infection that makes the mouse works wierd

[GuilhermeObeica]

Hi everyone, just to simplify thing i will explain the short way possible, but i can provide more information if its needed, i facing a problem that makes any mouse that is pluged in my computer to not work properly like in the this video:

. The problem is when i pluge any of the mouses that had contact with my pc in any other pc the new pc begings to show the same problem... i bougth a new pc and once i pluged my mouse on it the problem came back, i dont know what to do anymore... even with a clean instalation of windows in a brand new pc once i pluge the old mouses the pc seems to be doomed and even buying a new mouse dosent work because once the pc got in touch with the mouses that had contact with my old pc he is able to keep this problem even after cleaning completely the NVME and seems to infect the mouse that passes to be usable forever.

 

[DR M]

Hello, and welcome to Sysnative.

Before we begin, I need to tell you that there is evidence that you use AutoKMS. Assuming that this is a home computer, the operating system must be activated via OEM or Retail license. KMS is meant primarily for companies (Volume licenses) but is often used to illegally activate Windows. There are also some sellers who sell Volume licenses. They claim that they sell in a low price, but this type of licenses may cause issues at a later stage.

So, first, I would like to check the kind of your Windows license.

• Press Windows icon on your Desktop, together with the letter R.
• Type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator.
• Copy and paste the following command and press Enter:

slmgr /dli

• After running the command, you will get a report. Please take a screenshot of what you got and attach it in your next reply.

 

[GuilhermeObeica]

Here it is, sorry for that in my country is "normal" because is too expansive to get a license.

 

[DR M]

So? Are you using it for activating Windows or Office?

Please do the same as before, but use this command instead: slmgr /dlv

 

[GuilhermeObeica]

Just windows, i pay for office. The activation was made by the person who built the pc for me, its a service very comum in here.

 

[DR M]

Yes... Unfortunately, you don't have a genuine license to activate your Windows. Have in mind that we don't provide help if the operating system is not legally activated. In addition to the legal/illegal part of the situation, a not activated system is a security risk, and gives a lot of issues you are already experiencing. Thus, I strongly recommend you buy a genuine Retail key and activate as soon as possible.

 

[GuilhermeObeica]

Windows key its about 1 mininmal wage over here, i dont have this money now sadlly, pls see what you can do for me, i am 2 yers now doing everything a can trying to solve this and nothing seems to work.

 

[DR M]

I completely understand what you are saying. Unfortunately, however, I can't clean a computer which is not activated with a genuine license. If I leave aside the legal/illegal part of the situation, it's a waste of time, since soon or later the system will have issues again.