Policymanager.dll Error - Cannot Replace or Repair

S

scooby420

Member
Joined
Dec 8, 2020
Posts
6
Hello,

I found this site through google and saw that there are a lot of helpful people here so I'm hoping that someone can point me in the right direction! When I try to open certain programs on my windows 10 machine, I get an error about "policymanager.dll". I have tried doing a "sfc /scannow" but I get the "Windows Resource Protection found corrupt files but it was unable to fix some of them". I copied out the relevant parts and will paste them below. I tried to grab the original file from a windows 10 install ISO but I can't replace the file because it's open in another program. I used process explorer to see what is locking that DLL file and there are a lot of things locking it so... ya. Any help would be greatly appreciated. Thank you for your time <3



2020-12-07 22:43:28, Info CSI 000001ac [SR] Cannot repair member file [l:17]'policymanager.dll' of Microsoft-Windows-DeviceManagement-DMPolicyManager, version 10.0.18362.1171, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2020-12-07 22:43:28, Info CSI 000001ae [SR] Cannot repair member file [l:17]'policymanager.dll' of Microsoft-Windows-DeviceManagement-DMPolicyManager, version 10.0.18362.1171, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2020-12-07 22:43:51, Info CSI 0000023a [SR] Cannot repair member file [l:17]'policymanager.dll' of Microsoft-Windows-DeviceManagement-DMPolicyManager, version 10.0.18362.1171, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2020-12-07 22:43:51, Info CSI 0000023c [SR] Cannot repair member file [l:17]'policymanager.dll' of Microsoft-Windows-DeviceManagement-DMPolicyManager, version 10.0.18362.1171, arch Host= amd64 Guest= x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
 
I followed a couple of other post instructions and still was not able to repair the policymanager.dll file. I will attach the CBS log files here in hopes that someone can help me please. I do have one question also: If I were to get the policymanager.dll file from another working windows 10 pro machine could I use something like 'hyrens boot cd' to get into a temporary windows environment and copy/replace my corrupted file? Or is that going to cause more problems? Again I appreciate any help that someone can provide, I thank you for your time in advance <3 I'll also paste below the commands I ran and the results from those commands(The G: drive is windows 10 USB install media):

Microsoft Windows [Version 10.0.18363.1198]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1139

Image Version: 10.0.18363.1198

[==========================100.0%==========================] The component store is repairable.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1139

Image Version: 10.0.18363.1198

[===========================84.9%================= ]
[==========================100.0%==========================]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>dism /Get-WimInfo /WimFile:G:\sources\install.esd

Deployment Image Servicing and Management tool
Version: 10.0.18362.1139

Details for image : G:\sources\install.esd

Index : 1
Name : Windows 10 Home
Description : Windows 10 Home
Size : 15,496,272,979 bytes

Index : 2
Name : Windows 10 Home N
Description : Windows 10 Home N
Size : 14,709,899,819 bytes

Index : 3
Name : Windows 10 Home Single Language
Description : Windows 10 Home Single Language
Size : 15,463,621,876 bytes

Index : 4
Name : Windows 10 Education
Description : Windows 10 Education
Size : 15,710,651,056 bytes

Index : 5
Name : Windows 10 Education N
Description : Windows 10 Education N
Size : 14,961,039,669 bytes

Index : 6
Name : Windows 10 Pro
Description : Windows 10 Pro
Size : 15,743,641,051 bytes

Index : 7
Name : Windows 10 Pro N
Description : Windows 10 Pro N
Size : 14,964,257,001 bytes

The operation completed successfully.

C:\WINDOWS\system32>DISM /Online /Cleanup-Image /RestoreHealth /Source:ESD:G:\sources\install.esd:6 /LimitAccess

Deployment Image Servicing and Management tool
Version: 10.0.18362.1139

Image Version: 10.0.18363.1198

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1139

Image Version: 10.0.18363.1198

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1139

Image Version: 10.0.18363.1198

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\WINDOWS\system32>
 

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Read Not received a reply? Quick note on response times

About your questions: you first should be sure to have the exact file the system needs, copy/save/note down the corrupt file owner and permissions, become its owner, get full permissions over it, substitute the corrupted file with the good one, then restore its owner and permissions.

Just wait a windows update analyst/expert. :-)
 
xilolee said:
Read Not received a reply? Quick note on response times

About your questions: you first should be sure to have the exact file the system needs, copy/save/note down the corrupt file owner and permissions, become its owner, get full permissions over it, substitute the corrupted file with the good one, then restore its owner and permissions.

Just wait a windows update analyst/expert. :-)
Click to expand...

Ya I'll probably just wait for someone to reply. Thank you for the information, I appreciate it :) I'm just trying to put as much information into this ticket that I can, to help save time.
 
Hello and welcome,

Provide the full cbs.log that contains the lines in your first message.
To do so, copy the file C:\Windows\logs\cbs\cbs.log to your desktop.
Zip the file cbs.log on your desktop and attach the zipped file to your next reply.
If the file is too big to attach please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.
 
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