please help!

J

jeepowner1234

Member
Joined
Apr 10, 2020
Posts
16
cant update windows from 1809 to 1909 just errors out.
C:\Windows\system32>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.17134.1
Image Version: 10.0.17134.1246
[==== 8.3% ]
Error: 582
An illegal character was encountered. For a multi-byte character set this includes a lead byte without a succeeding trail byte. For the Unicode character set this includes the characters 0xFFFF and 0xFFFE.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
 

Attachments

Thanks.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
i3yiUac.png


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
 
softwaremaniac said:
Thanks.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
i3yiUac.png


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
Click to expand...

this is the logfile for when I try and run a DISM scan. I cant attach one for Windows update failure as it makes it all the way to restart your PC to apply and fails when its trying to install during restart
https://www.sendspace.com/file/hvved4​
​
 
GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
Thanks.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Afterwards, run DISM with ProcMon again.
 

Attachments

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

Attachments

Microsoft Windows 10 Build 17134 - amd64
Using .zip script file at C:\Users\tech\Downloads\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\Catalogs\26926abd7a8d4f744498a8cbfeb01c100548d81bb91745c730b2c325f1c8a46e.cat
Successfully copied file C:\Users\tech\AppData\Local\niemiro\Archive\Catalogs\26926abd7a8d4f744498a8cbfeb01c100548d81bb91745c730b2c325f1c8a46e.cat to C:\Windows\WinSxS\Catalogs\26926abd7a8d4f744498a8cbfeb01c100548d81bb91745c730b2c325f1c8a46e.cat.
Successfully restored ownership for C:\Windows\WinSxS\Catalogs\26926abd7a8d4f744498a8cbfeb01c100548d81bb91745c730b2c325f1c8a46e.cat
Successfully restored permissions on C:\Windows\WinSxS\Catalogs\26926abd7a8d4f744498a8cbfeb01c100548d81bb91745c730b2c325f1c8a46e.cat
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2020-04-12 13:21:41.589
Script hash: KpvKPYBP8MsC42q1egqrR/B7mRixkejGlsuBoIXJctA=
----------------------EOF-----------------------
 
The logs are clean.

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
 
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