Please Help Windows update error C0000374

Ricardo · Aug 6, 2015

Please i need Help with my update to windows 10 in the end of the update apears a error C0000374 and is impossible to upgrade to windows 10, i have the win7 home and i tried everything and didn´t find a solution.

Please help me.

Go The Power · Aug 7, 2015

Hello and welcome to the forum

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"
Please upload CBS_{Username}_{Date}.txt to this thread.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Download MGADiag (by Microsoft) from the link found below:
http://go.microsoft.com/fwlink/?linkid=52012
Run the tool by double-clicking on the file. Press Continue when prompted
When it has finished, press Copy then Paste (Ctrl+V) this into your next post please

Please also mention what version of windows is mention on your COA sticker (if you have one) but don't post the key.
How to tell - Hardware

Ricardo · Aug 8, 2015

I have Windows 7 is this below ok? How can i upload by the dropbox?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
Windows Product ID: 00359-OEM-8992687-00017
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {692FC73A-2C41-4707-92C8-5FF9C896E627}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{692FC73A-2C41-4707-92C8-5FF9C896E627}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWX77</PKey><PID>00359-OEM-8992687-00017</PID><PIDType>2</PIDType><SID>S-1-5-21-807962726-2025433189-2289637113</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L650</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>2.40</Version><SMBIOSVersion major="2" minor="6"/><Date>20111109000000.000000+000</Date></BIOS><HWID>A2343907018400FC</HWID><UserLCID>0816</UserLCID><SystemLCID>0816</SystemLCID><TimeZone>Hora padrão de GMT(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Versão do serviço de licenciamento de software: 6.1.7601.17514

Nome: Windows(R) 7, HomePremium edition
Descrição: Windows Operating System - Windows(R) 7, OEM_SLP channel
ID da Activação: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
PID Expandido: 00359-00178-926-800017-02-2070-7600.0000-0912010
ID da Instalação: 018186523545456021928963431635506796958320030604265166
URL de Certificado do Processador: SpcService Web Service
URL de Certificado do Computador: RacService Web Service
URL da Licença de Utilização: UseLicenseService Web Service
URL de Certificado da Chave do Produto: PkcService Web Service
Chave de Produto Parcial: BWX77
Estado da Licença: Licenciado
Contagem de rearmamentos restantes do Windows: 4
Hora fidedigna: 09-08-2015 01:03:31

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEA6GGg/RKJNIms6DhdAi3C2PwIYj2ehCCZsGRgO1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
BOOT TOSINV TOSINV00
MCFG TOSINV TOSINV00
WDAT INTEL Calpella
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT INTEL SataPri
SSDT INTEL SataPri
ASPT INTEL Calpella
SSDT INTEL SataPri

Ricardo · Aug 8, 2015

How can i post by dropbox?

Go The Power · Aug 9, 2015

Please follow the steps here to upload to drop box: https://www.dropbox.com/en/help/90

Then follow the steps here to provide a link back to the file you have uploaded: https://www.dropbox.com/en/help/19

Ricardo · Aug 9, 2015

That´s it?

https://dl.dropboxusercontent.com/u/61300277/cbs_Ricardo_0908.txt.txt

Go The Power · Aug 11, 2015

Thanks that's right, unfortunately the log did not give me any useful information to go off.

Have you tried to update using the Media Creation Tool? On the below page click on the link Show All, this will display all the steps
Installing Windows 10 using the media creation tool - Windows Help

if the above fails, please upload a new CBS log the moment it fails. I am hopping the log will capture where it is failing point. Please also upload the following:
"C:\Windows\Panther\setupact.log"
"C:\Windows\Panther\setuperr.log"

Ricardo · Aug 11, 2015

Ok im gonna try the first step, but I searched the folders of the second step and I did not find it in the pc.

Go The Power · Aug 13, 2015

Do you have these files:

C:\$Windows.~BT\Sources\Panther\setupact.log
C:\$Windows.~BT\Sources\Panther\setuperr.log

Ricardo · Aug 13, 2015

Where do i find it? i trie to search on te c: and i dont have it.

https://dl.dropboxusercontent.com/u/61300277/cbs_Ricardo_1308.txt.txt

Go The Power · Aug 17, 2015

Do you have hidden files and folders turned on?

Ricardo · Aug 17, 2015

i dont think so. how can i see it?
every time that i gonna make the upgrade appears the same error i try almost everything and i cant get find a solution.

zcomputerwiz · Aug 20, 2015

[FONT=WOL_Reg]Here's how to display hidden files and folders.[/FONT]
[FONT=WOL_Reg]

Open Folder Options by clicking the [FONT=WOL_Bold]Start[/FONT] button

, clicking [FONT=WOL_Bold]Control Panel[/FONT], clicking [FONT=WOL_Bold]Appearance and Personalization[/FONT], and then clicking [FONT=WOL_Bold]Folder Options[/FONT].
Click the [FONT=WOL_Bold]View[/FONT] tab.
Under [FONT=WOL_Bold]Advanced settings[/FONT], click [FONT=WOL_Bold]Show hidden files, folders, and drives[/FONT], and then click [FONT=WOL_Bold]OK[/FONT].

[/FONT]
If the $Windows~.bt folder isn't present, try running the Media Creation Tool upgrade again and check after the install fails.

Please Help Windows update error C0000374

Ricardo

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Ricardo

Member

Ricardo

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Ricardo

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Ricardo

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Ricardo

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Ricardo

Member

zcomputerwiz

Windows Update Expert