[SOLVED] Please help me with my Windows 2016 Server - I can't install other language

[Darek]

Hello

I need help repairing Server 2016.
I was try install a different display language, but still got the error:

CBS: Unable to install language pack (de-DE). CBS error code returned: 0x800F0831.


I was try use DISM:

Dism.exe /online /cleanup-image /scanhealth
The component store is repairable.
The operation completed successfully.

DISM /Online /Cleanup-Image /RestoreHealth
Error: 0x800f081f
The source files could not be found

DISM /Online /Cleanup-Image /RestoreHealth /Source:\Sources\install.wim
Error: 0x800f0906
The source files could not be downloaded.

Now I don't know what to do - please help me.

I send 2 log files.

 

[Darek]

Hello

In CBS log I found:

2024-05-31 07:15:41, Info CSI 00000007 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-servicessnapin_31bf3856ad364e35_10.0.14393.0_none_fcd84e1f5c6d894a\services.lnk do not match actual file [l:12]'services.lnk' :
Found: {l:32 iz6i4ARL9J6HZ31OCmZG8guAxuDDIo6eb4aQq13EWmQ=} Expected: {l:32 xWLjgkLqQLWl6SbQvixp/VY1c86qIP2QDM5xk7OIB9M=}

Maybe here is my problem ?
But I don't know how to fix it. Could you help me ?

BestRegards
Darek

 

[Darek]

Maybe you will also need this file

 

[Maxstar]

Hi and welcome to Sysnative,

Please do the following.

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Darek]

Thanks for the fast answer.
1. After your help now DIMS is OK, I send SFCFix.txt file
2. But stil I can't install other language, I get : Error CBS 0x80073701 after installing new language by lpksetup command. I send CBS log file to you.
3. Maybe you will find the reason why I cannot install another language. I will be grateful for your help.

BestRegards
Darek

 

[Maxstar]

Hi,

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:5032197

• Let me know if it says it was successful or you get the message: The update KB5032197 is not installed on this computer.

 

[Darek]

You have right, I got:

The update KB5032197 is not installed on this computer.

 

[Maxstar]

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB5032197

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[Darek]

Done I send this file

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[Darek]

Thanks. Wonderful !!!
Now I can install other language.
You are amazing, thanks again.

I send Fixlog.txt file.

 

[Maxstar]

You're welcome. If there are no remaining issues we can mark this thread as solved!