[SOLVED] PCIe USB controller stopped working

kyojin · Sep 6, 2020

So, recently my USB controller has stopped working. The "Device Status" says "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". Reinstalling drivers didn't help. I suspect a hardware issue, but I'm writing this with the hope it's actually a software issue and someone will be able to help me solve this problem.

xrobwx71 · Sep 6, 2020

Hi, @kyojin!

What OS are you on?

kyojin · Sep 6, 2020

Windows 7 Ultimate 64-bit. I added my specs in the preferences, but apparently, they're not displayed.

xrobwx71 · Sep 6, 2020

kyojin said:
I added my specs in the preferences, but apparently, they're not displayed.

Make sure yes is checked and click Save.

xrobwx71 · Sep 6, 2020

To open device manager, click start, then Run. In the Run dialogue, type devmgmt.msc and hit enter.

When Device Manager opens find the USB Controller in the list, it may have a yellow triangle with an exclamation point on it, right-click it and select remove or uninstall. Reboot the computer.

Hopefully, Windows will re-install it correctly.

The picture will not exactly match yours in naming and is just an example of how it might look to give you confidence in what you're looking for.

kyojin · Sep 6, 2020

xrobwx71 said:
Make sure yes is checked and click Save.

It is checked. Maybe it's because I didn't fill all fields?

xrobwx71 said:
To open device manager, click start, then Run. In the Run dialogue, type devmgmt.msc and hit enter.

When Device Manager opens find the USB Controller in the list, it may have a yellow triangle with an exclamation point on it, right-click it and select remove or uninstall. Reboot the computer.

Hopefully, Windows will re-install it correctly.

I tried that already. It didn't work. Windows couldn't install the driver after that.

xrobwx71 · Sep 6, 2020

kyojin said:
It is checked. Maybe it's because I didn't fill all fields?

Possible, one of our Developers can perhaps answer this one for you.

kyojin said:
I tried that already. It didn't work. Windows couldn't install the driver after that.

Does your current motherboard manufacturer have any updated driver files pertaining to your issue there? Does it have an updated BIOS?

Have you edited any settings in your BIOS?

kyojin · Sep 6, 2020

Weird. I once again tried reinstalling the drivers using the driver installer and it worked

Sorry for trouble and thanks anyway

xrobwx71 · Sep 6, 2020

No trouble at all! Glad you got it sorted!

Search

Search

[SOLVED] PCIe USB controller stopped working

kyojin

Member

xrobwx71

Administrator

kyojin

Member

xrobwx71

Administrator

xrobwx71

Administrator

kyojin

Member

xrobwx71

Administrator

kyojin

Member

xrobwx71

Administrator